MSP and Managed Services Software
Looking for a way to manage networks at multiple clients? Spiceworks is your central hub for running a help desk, creating client reports, and more. Here’s everything you can do with Spiceworks MSP and Managed Services software:
Monitor client sites for changes
Report on client networks and activities
Scan & inventorynetworks at multiple clients
Manage tickets across clients with a help desk
Be an MSP with Spiceworks:
Manage multiple networks from a single console.
With a little know-how, you can make Spiceworks your mission control for all the networks you serve. Spiceworks allows you to collect network info from all your client sites (over secure HTTPS) – then consolidate and manage it all from one single, convenient spot!
Get multi-site help desk management from one hub.
After a quick setup in Spiceworks, each of your clients can have their very own custom user portal to submit help desk tickets – and they'll all get funneled to your central Spiceworks installation. The multi-site help desk management capabilities provide each client with their own Active Directory authentication for security. You can also easily browse all your open help tickets in the same place, auto-assign tickets to your team based on client, create detailed reports, and more!
Run a fully functioning help desk – from your pocket.
IT’s on the go! Open, close, assign, and even respond to help desk tickets right from your mobile device – all with a few simple text commands. Now you can manage all client requests whether you're onsite, at lunch, or even on the golf course! Have an iOS or Android device? You can manage your inventory and help tickets from anywhere with our mobile help desk apps.
Receive up-to-date alerts on all of your networks.
Whether a server goes offline or a new software installation puts a client out of compliance – Spiceworks can send you alerts when changes or events occur to stay on top of what’s happening at your client sites. You can even set alerts for expiring or stale tickets… so you never miss a deadline again!
Easily generate reports across multiple networks.
The report is in! Whether you need an overall report on all the networks you manage, or just need to generate an asset inventory for a single client – Spiceworks’ robust, yet easy-to-use reporting interface lets you create and run the reports you need in seconds.
Take control of tracking your costs.
Tired of managing those spreadsheets filled with hours and labor rates? Spiceworks can help ease your billing pains with labor tracking by person and by ticket. By assigning a labor rate to each tech and admin, as they update tickets with time worked – your costs auto-update. And by including your purchases as part of your tickets, all your costs are calculated in one spot.
Join the club – get listed in our MSP directory.
Want to get in front of one of the world's largest online IT communities? Get a free listing in the Spiceworks MSP Directory – where more than IT pros look to find and connect with service providers in their area.
