ServiceDesk Plus - MSP Editions
ServiceDesk Plus - MSP is available in three editions. Pick the edition that suits you the best.
- Standard Edition
- Professional Edition
- Enterprise Edition
Standard Edition: Help Desk Only
Professional Edition: Includes Help Desk & Asset Management.
Enterprise Edition: Includes Help Desk with ITIL capabilities, Asset Management, Project Management & CMDB.
Please contact sales@manageengine.com to get your quote.
| ServiceDesk Plus - MSP Standard Edition | ServiceDesk Plus - MSP Professional Edition | ServiceDesk Plus - MSP Enterprise Edition | |
| Account Management | Image may be NSFW. Clik here to view.  | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Help Desk | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Service Catalog | Add-on | Image may be NSFW. Clik here to view. | |
| Automatic Ticket Dispatch | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Problem Management | Image may be NSFW. Clik here to view. | ||
| Change Management | Image may be NSFW. Clik here to view. | ||
| Automated Billing | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Flexible Billing Module | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| QuickBooks Integration | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Project Management | Add-on | Add-on | Image may be NSFW. Clik here to view. |
| CMDB | Add-on | Image may be NSFW. Clik here to view. | |
| Account based color themes | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Multi-level approvals in Service Catalog | Add-on | Image may be NSFW. Clik here to view. | |
| Asset depreciation assessment | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | |
| Change Approval Board (CAB) | Add-on | Image may be NSFW. Clik here to view. | |
| Approved change reports for scheduling | Add-on | Image may be NSFW. Clik here to view. | |
| Change calender for easy scheduling | Add-on | Image may be NSFW. Clik here to view. | |
| Change history | Add-on | Image may be NSFW. Clik here to view. | |
| Automatic email to ticket conversion | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Active Directory Integration | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| LDAP Integration | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Import from CSV files | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| User Survey | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Complete History of Request | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Multi Site Support | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Scheduler | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Remote Desktop Sharing - Across Networks | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Remote Desktop Sharing - Within Network | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | |
| Computer Telephony Integration | Add-on | Add-on | Image may be NSFW. Clik here to view. |
| IT Help Desk Reports | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
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| Automatic Dispatch | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| SLA Management | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Automatic Case Routing | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Auto Device Discovery | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | |
| Notify Technicians | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Holidays / Operational Hours | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Knowledge Base | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Self Service Portal | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Asset Management | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | |
| Purchase Management | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | |
| Contracts | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | |
| Custom Request Form Templates | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Flash Reports | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. | Image may be NSFW. Clik here to view. |
| Mobile Client | |||
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| Operating systems supported | |||
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| Database Support | |||
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| Pricing (starts at) | Completely Free | $1195 | $3595 |