*Pengembangan Pusat Data di Indonesia Dorong Ekonomi Digital dan Lindungi Data Pribadi Pengguna*
Presiden Joko Widodo menyinggung soal urgensi bagi pengembangan pusat data (_data center_) di Tanah Air. Saat memimpin rapat terbatas mengenai hal tersebut di Kantor Presiden, Jakarta, pada Jumat, 28 Februari 2020, Presiden menyebut bahwa pusat data yang fokus dikembangkan di Indonesia akan mendatangkan banyak manfaat bagi perusahaan rintisan lokal yang saat ini masih banyak menggunakan pusat data di luar negeri.
"Kita tahu saat ini banyak _startup-startup_ kita yang dalam beberapa tahun terakhir tumbuh sangat pesat masih menggunakan _data center_ di luar negeri. Padahal kalau _data center_ itu ada di Indonesia akan banyak manfaatnya," ujar Presiden.
"Lebih cepat, lebih aman, dan membantu untuk _local troubleshooting_ dalam pengembangan sistem yang bisa dilakukan dengan lebih cepat," imbuhnya.
Di sisi lain, potensi ekonomi digital dan jumlah penduduk Indonesia yang begitu besar mengundang ketertarikan pemain-pemain global seperti Microsoft, Amazon, Alibaba, dan Google untuk berinvestasi mengembangkan pusat datanya di Tanah Air. Apalagi Indonesia juga memiliki ekosistem perusahaan rintisan yang paling aktif di Asia Tenggara.
Meski demikian, Kepala Negara juga tak ingin agar Indonesia hanya menjadi pasar dan penonton bagi industri tersebut. Investasi pembangunan pusat data harus memberikan nilai tambah dan transfer pengetahuan bagi Indonesia.
"Siapkan regulasinya termasuk yang mengatur soal investasi _data center_ yang ingin masuk ke Indonesia. Kita juga harus memastikan investasi _data center_ di Indonesia memberikan nilai tambah baik dalam pelatihan _digital talent_, pengembangan pusat riset, kerja sama dengan pemain-pemain nasional maupun dalam _sharing_ pengetahuan dan teknologi," ucapnya.
Tak hanya bagi pemain global, Presiden juga ingin mendorong munculnya pemain-pemain besar lainnya dari dalam negeri terkait dengan investasi pengembangan pusat data ini. Mulai dari BUMN telekomunikasi hingga pihak-pihak swasta yang belakangan sudah mulai bergerak ke bisnis pusat data.
Lebih jauh, berkaitan dengan perlindungan data pengguna, Kepala Negara juga mengingatkan soal pentingnya hal tersebut bagi keamanan dan kedaulatan data. Saat ini pemerintah telah mengusulkan kepada DPR mengenai rancangan Undang-Undang Perlindungan Data Pribadi yang mengatur soal hal itu.
"RUU Perlindungan Data Pribadi juga menjadi jalan keluar dan solusi atas banyaknya pengaturan data pribadi dalam beberapa peraturan perundang-undangan yang ada. Ada kurang lebih mungkin 32 regulasi yang mengatur data pribadi," tuturnya.
Adapun terhadap penerapannya di lingkungan pemerintah, Presiden Joko Widodo meminta agar Indonesia segera mengembangkan pusat data nasional terintegrasi yang menyinkronkan seluruh kementerian dan lembaga. Menurut survei Kementerian Komunikasi dan Informatika pada 2018 lalu, terdapat kurang lebih 2.700 pusat data yang tersebar di 630 instansi baik pusat maupun daerah.
"Berarti rata-rata terdapat empat pusat data pada setiap instansi pemerintah. Secara nasional, utilisasi pusat data dan perangkat keras juga hanya mencapai rata-rata 30 persen dari kapasitas. Fakta ini mengindikasikan terjadinya duplikasi anggaran belanja teknologi informasi dan komunikasi karena setiap kementerian mengembangkan pusat datanya sendiri-sendiri. Ini yang ke depan harus kita hindari," tandasnya.
Untuk diketahui, saat menghadiri Indonesia Digital Economy Summit 2020 pada Kamis, 27 Februari 2020, kemarin, Presiden Joko Widodo bertemu dengan salah satu CEO perusahaan global yang juga bergerak dalam pengembangan pusat data, CEO Microsoft Satya Nadella. Dalam pertemuan tersebut, Kepala Negara menyampaikan bahwa pihaknya akan bersegera menyusun regulasi mengenai investasi pengembangan pusat data di Indonesia.
"Intinya mereka (Microsoft) ingin investasi di _data center_, tetapi saya sampaikan bahwa kita masih mengajukan undang-undang untuk perlindungan data pribadi ke DPR yang belum selesai. Tetapi Microsoft ingin segera investasi di Indonesia, sehingga dalam seminggu ini akan kita putuskan untuk membuat sebuah regulasi sederhana yang mendukung investasi yang berkaitan dengan _data center_," kata Presiden.
Jakarta, 28 Februari 2020
Biro Pers, Media, dan Informasi Sekretariat Presiden
The mass adoption of tablet devices globally has paved way for large scale development of supporting applications, making tablets much more versatile and multi functional than other mobile device options. Tablets have evolved to become better digital signage solutions than traditional displays that are larger and costlier. Tablets as a digital signage platform provide a virtual sheet of paper that can be reused infinite times, saving hardware costs for enterprises. Additionally, tablets are familiar and easy-to-use, popular POS or interactive marketing tools as well.
Retail enterprises as well as related service providers are adopting tablets to incorporate versatility in their businesses. Tablets are being used to attract clientele through digitized visual stimulation and also to achieve brand awareness.
RETAIL INDUSTRY
Tablets such as iPads, Galaxy tabs, Nexus 7, or Microsoft Surface have seen great global adoption. Retailers use these hyper-portability devices to make their brick and mortar experience better . Sales teams are now being equipped with tablets to enable richer interactions with customers on the floor by educating buyers and driving higher sales.
For example, use of tablets in segments like cosmetic, apparels, and jewelry in stores have already started showing positive effects. Consumers can visualize and compare different combinations on the tablets before making the final purchase decision. Customers can check store inventory, compare products, check customer reviews, scan items and even have virtual trials of products. It helps sales associates and store managers to assist customers in a better way and improve sales.
In a survey report, it was found that 70% of individuals with a company-issued tablet hit their sales target in a given period versus only 62% of sales representative overall. Also, 90% of sales professionals surveyed said the devices improved their productivity by 70% as tablets allowed them to focus more on buyers rather than search for the information.
Use of tablets in retail sector
Scrolling tablets at multiple locations
High cost large screen signage can be replaced by low cost small tablets at multiple locations and scrolling happens in vicinity thus catching targeted and relevant eyeballs.
2. Tablets fixed/placed on shopping carts
By providing tablets to customers when they enter a mall or shop or by fixing it on the shopping cart, quick relevant information regarding price, appearance, and suitability of products can be provided without any hassle.
3. Information on demand
Tablets can inculcate interest in products by displaying information about products’ ingredients, nutritional facts and recipe at the touch of a finger, instead of watching monotonous looping demonstrations on large signage.
4. Augmented reality in retail store stations for up selling
Customized apparel recommendation can be provided by full body scanning using tablets. Many retailers use virtual fitting applications as an advertising tool to enhance their sales and customer experience.
In October 2011, Debenhams launched UK’s first ever virtual store where the customer could use their iPhone or iPad 2 screens to virtually try the retailer’s top dresses and order. Macy’s Virtual Fitting Room also uses similar technology and concept. Interior retailer Franc franc is trying to simulate furniture arrangement for its customers. One can take a picture of a room from a tablet, selects pieces of furniture, place them inside the room and see the appearance of the furniture on-screen. Toshiba is planning to do the same for its appliance retail stores. Augmented Reality industry is predicted to grow many folds in the years to come and tablets present themselves as the most favored platforms.
5. Reducing time and post-purchase dissonance
Demonstrating all possible combinations of products on customers’ tablets lead to quick decisions, reducing time spent by staff on per transaction. It also decreases post-purchase dissonance which hampers brand loyalty.
HOSPITALITY INDUSTRY
The hospitality industry is a multi-billion dollar industry which includes restaurants, transportation, travel, entertainment, hotels and amusement parks. Use of portable mobile devices like tablets is a great way for hotels to help their staff engage with the customers and promote their services. And above all, numerous options of tablets to choose from and easy availability of complimenting applications makes tablets easy to adopt and maintain.
Hotels
Decades ago, hotels relied on static signs in formats such as paper posters and etched metal plates to capture customer attention. As the industry grew, these traditional formats become obsolete due to high printing costs, lead time and involvement of high manual work. Hotels’ require its resources to be dynamic, highly detail oriented and hyper-interactive, leading to the need for a flexible device solution that is easy to maintain, multi-functional and self-dependent. Hotels’ growth and success are entirely dependent on their responsiveness to customer demands, whether it is to provide on the spot directions, offer cuisine suggestions or to entertain them when required. Hence the use of tablets came into the picture.
Usability of tablets in Hotels
Tablets in hotels enable easier check-in
Instead of attending to a large number of customers at a single point, hotels can place multiple tablets for self-check-in at various reception points, helping to reduce staff pressure and streamline the check-in process.
2. Customized service
Customers can have a look at all available rooms, their interiors and decors, nearby sights, locations, check the services available and also choose a custom plan.
3. Easy access to menu
Tablets can be provided in the rooms or can be fixed at a point of access, simplifying the process of accessing and ordering menu items for breakfast, lunch and dinner.
4. Tablets serve as a multipurpose tool
Tablets in rooms can serve as multiple purpose tools. They can be used to set reminders, provide access to telephone directory, make calls, offer options for nearby entertaining venues, live videos of tourist destinations, information on shuttles provided by the hotel, etc.
Restaurants
Tablets are a natural choice to simplify, streamline and customize numerous processes followed in restaurants. They are ideal tools to offer digital menus for enhanced customer experience. Moreover, the interactive menus can be edited by the restaurant owners anytime to reflect updated prices, availability and food specialties.
Usability of tablets in Restaurants
Restaurants can provide tablets to diners to place self-orders, check the detailed food description and access lists of ingredients with their calorie counts. Tablets as digital signage tools provide both customers and restaurant owners with a unique user experience that is interactive, entertaining and highly productive. Few of the other usages for tablets at restaurants are:
Enhancing customer engagement:
Tablets provide opportunities to engage customers through promotions and social media access.
2. Provide Information:
Restaurant owners update information on hosted events and ticket availability to grab customers’ attention.
3. Used to take orders:
Tablets can be used as kiosks, table display and handheld for taking orders.
4. Easy and flawless transaction:
Processing through tablets minimizes human errors, reduces wait time and expedites transaction.
5. Effective in taking customer feedback:
Tablets are an easier and effective way of taking customer feedback.
Transportation
Airlines and airports, railways and roadways, ports and logistic companies are deploying tablets to make their businesses more profitable, smarter and faster. Tablets can be used for everything from passenger and baggage check-in to tracking assets and resources. Tracking the exact location and status of inventory, passengers, baggage and in-transit freight are few prerequisites of transportation industry. Tablets can be used to provide real-time information to customers. Let’s get into some of the use cases in detail:
Airlines/Airports
With increasing number of travelers and businesses, getting people and cargo to the right place at the right time is a challenge for the transportation industry. Tablets are interactive, portable, and easy to use mobile devices that help to standardize work-flows, facilitate proper communications on time and providing critical information.
The use of tablets in Airlines can be:
Ensuring on time arrivals and departures by facilitating timely communication.
2. Provide ticketing and self-check-in which reduces paperwork and man force.
AUTOMOTIVE INDUSTRY
Tablets are used extensively in the automotive industry, from designing and development to manufacturing, marketing and selling motor vehicles. Tablets on display in automobile showrooms are used to play videos on car customization techniques. Customers are also provided tablets at automobile outlets to access all available options and combinations to suit their budget. This leads to minimize human errors and expedited paperwork involved in purchasing a vehicle.
Last word
Retail, hospitality and automotive industries are the early adopters of tablets as a signage solution. They tested the water first with well-planned strategies that benefited them beyond their expectations. These industries set themselves as visionary leaders by re-allocating their resources to test how tablets can serve to enrich customer experience and gain efficiencies. Tablets proved to be perfect tools for customer engagement at the point of service. With extended feature, tablets are providing a fresh way for enterprises to capture customer attention.
Published 25 February 2020 - ID G00465728 - 41 min read
As organizations seek better regulatory compliance and faster authoring, negotiation and sign-off cycle times, interest in contract life cycle management is growing rapidly. Application leaders responsible for CLM should use this evaluation to assist their vendor selection processes.
Strategic Planning Assumption
By 2023, artificial intelligence (AI) will enable 30% faster contract negotiation and document completion processes in organizations that deploy leading contract life cycle management (CLM) solutions.
Market Definition/Description
The term “contract life cycle management” refers to applications used for managing contracts from initiation through ongoing management and eventual renewal or termination. CLM solutions manage any legal documents containing obligations that affect an organization.
This is Gartner’s first Magic Quadrant for CLM solutions. Historically, the CLM vendor market has been highly fragmented, with vendors narrowly focused on specific groups of stakeholders (e.g., legal, procurement or sales), making it difficult to evaluate them side by side. That has begun to change, as vendors evolve into enterprise-level solutions that can be used across all contract types. Customers expect that the capabilities of any leading CLM solution, regardless of its target audience, should excel at all stages of the contract life cycle.
Importantly, it’s not just the vendors leading the charge to enterprise CLM. Our research shows that end-user companies are in fact looking for a single, complete CLM solution. A common question from Gartner clients is, “How does a CLM solution in a procurement suite compare to the stand-alone, enterprise solutions on the market?” In fact, many of the references surveyed included both procurement vendors and stand-alone CLM tools in their shortlist, even when the requirements spanned all contract types.
The CLM vendors in this evaluation vary widely from smaller startups to more-mature, larger vendors. We’ve found that quite a few large companies are using CLM solutions from these smaller vendors and are perfectly happy with the results. Given this, the CLM vendor’s size is less of a factor when considering its overall ability to execute in this evaluation.
Magic Quadrant
Figure 1. Magic Quadrant for Contract Life Cycle Management
Source: Gartner (February 2020)
Vendor Strengths and Cautions
Agiloft
Agiloft is a Leader in this Magic Quadrant, because of its high levels of customer satisfaction, fast time to value and solid understanding of its customer’s needs.
Agiloft was founded in 1991 and has approximately 150 employees. In addition to the Agiloft Contract Management Suite, Agiloft sells IT infrastructure library (ITIL), IT service management (ITSM), and license and asset management solutions. It has roughly 600 customers, mainly in the U.S., Canada and the U.K. It has a significant presence in the public, educational and healthcare sectors. Customers use its solution to manage buy-side and sell-side contracts. Agiloft uses a tiered pricing model, which features a free trial edition, as well as Professional and Enterprise editions.
Agiloft takes the leading role in most implementations of its software. Its top three implementation partners are Spectrum Mobility, Collins Technology Consulting and Saasam. Key innovations on Agiloft’s roadmap include conversational interfaces that use natural language processing (NLP) to enable a guided or self-service contract creation process. Agiloft is also working on intelligent assistants to streamline contract assembly, as well as review, search, data analysis and monitoring.
Strengths
Customer satisfaction: Agiloft received the highest score for “overall experience with the vendor” from the reference customers we surveyed for this Magic Quadrant. It also received the highest score for how well it worked with clients throughout the evaluation and contract negotiation phases.
Overall value: Most of Agiloft’s surveyed reference customers said they were completely satisfied with the product in terms of value for money. Many of Agiloft’s customers noted its relatively low overall cost as the decisive factor behind their decision to select the solution.
Regulatory compliance: Agiloft’s offers full regulatory compliance with key standards, such as Statement on Standards for Attestation Engagements (SSAE) 18 and the U.S. Health Insurance Portability and Accountability Act (HIPAA). The solutions are certified for System and Organization Controls (SOC) 2. Agiloft is also compliant with the Federal Risk and Authorization Management Program (FedRAMP) and has been granted a FedRAMP Authority to Operate by the U.S. Department of Transportation. In addition, Agiloft meets the data protection standards defined by the European Union’s (EU’s) General Data Protection Regulation (GDPR) for data processors.
Cautions
AI and advanced analytics: Agiloft developed and released its Agiloft AI Core in 2019. The company has a strong vision for features such as AI-based risk scoring; however, at this stage, it remains unproven.
Mobile enablement: Agiloft’s current mobile solution has only basic contract review and approval capabilities. However, Agiloft reports that it plans major updates to its web-based mobile apps, along with a new user interface (UI) architecture.
Peer community and training. Reference customers for Agiloft identified limited opportunities for sharing best practices across a community of peers through vendor events and networking forums. They also gave low scores for the quality and availability of Agiloft’s end-user training.
Apttus
Apttus is a Visionary in this Magic Quadrant, because of its strong product roadmap, which matches the most mission-critical needs of its customers. However, Apttus is held back by an inconsistent customer experience and below-average scores for product capability.
Apttus was founded in 2006 and has more than 1,100 employees. More than 450 customers use the Apttus CLM product globally. Most of its customers have annual revenue of more than $1 billion in industries such as the high-tech sector, discrete manufacturing and industrial manufacturing. A higher percentage of Apttus customers manage sell-side versus buy-side contracts in the solution.
Although it offers multiple deployment models, all of Apttus’ clients during the past 12 months have opted for multitenant SaaS. Apttus’ pricing is based on the number of users per month that require access.
Slightly more than half of Apttus’ implementations have been delivered by Apttus itself. The remainder have been delivered by implementation partners, such as Accenture, Deloitte and Mainspring.
Planned innovations include extended support for Microsoft Office 365 Online and Google Docs. Apttus has also been actively investing in improving its customer success and support programs, which will improve its ability to execute over time.
Strengths
Healthcare and life sciences support: Apttus has capabilities that handle these industry’s unique needs, such as support for provider network contracting, clinical-trial agreements and distributor fee agreements.
Mobile enablement: Apttus CLM can run on any mobile device. All the functionality that is normally accessed online via a desktop PC can also be accessed on a mobile device, including contract records and relevant metadata. Additionally, contract request, approval, generation and electronic-signature features can be executed from mobile devices.
Sell-side contracting support: In addition to CLM, Apttus offers configure, price and quote (CPQ) and revenue management solutions, which makes it a good choice for sales operations. The vast majority of its reference customers rated it excellent or outstanding for integration with CRM systems.
Cautions
Customer experience: Reference customers gave Apttus below-average scores for overall experience with the vendor and overall service and support. They also gave it a low score for value for money. Apttus received low marks in the survey for the quality and availability of end-user training and ease of deployment.
Product capabilities: Apttus’ reference customers scored it below the average for overall product capabilities. Their responses identified challenges with creating a contract and managing the negotiation and approval workflow. Apttus also received below-average scores for self-service contract request functionality.
Support for multiple languages: Languages other than English are supported via translation services at the time of implementation. Apttus relies on its cloud infrastructure platform to meet localization requirements.
CobbleStone Software
CobbleStone Software is a Niche Player in this Magic Quadrant because of its conservative roadmap and future vision, as well as its below-average reference scores for contract-authoring capabilities.
CobbleStone was founded in 1995 and has more than 80 employees. In addition to its Contract Insight Enterprise Edition for CLM, CobbleStone offers contract discovery and data extraction services. It also offers add-on modules for e-sourcing, vendor management, and order and spend control. It has more than 800 customers, spread evenly across small, midsize and large organizations. Its customers are primarily located in the U.S., Canada and the U.K., in industries such as the public sector, healthcare, and banking and securities. Customers use its solution to manage buy-side and sell-side contracts.
Almost all the implementations of CobbleStone’s software during the past 12 months were completed by its own implementation team.
Product enhancements on the company’s roadmap include a focus on further AI enhancements throughout the software, Dun & Bradstreet integration, Office of Foreign Assets Control (OFAC) integration and online vendor registration. There have also been Freedom of Information Act (FOIA) portal and Federal Acquisition Regulation (FAR)/Defense FAR (DFAR) automation efforts initiated.
Strengths
Longevity: CobbleStone has been providing contract management software solutions for more than 20 years, so clients can take advantage of its strong industry knowledge and best practices. There is also an extensive user community from which to learn, and a proven methodology for deployment.
Flexibility of deployment and pricing models: CobbleStone offers three different versions of its Contract Insight CLM software, each with different options for hosting, user licensing and features.
Customer service: CobbleStone’s reference customers repeatedly praised its customer service. They scored it above average for overall service and support, as well as for timely and complete responses to questions about products or services.
Cautions
Keyword search: Gartner ranked this item low, because the keyword search was only possible once the user filtered down the list of contracts based on specific parameters. Cobblestone provided additional information, saying that the search experience could be improved though configuration settings via the file results view. Gartner’s position is that an industrial strength, highly usable keyword search should be part of the base product setup and not require additional configuration.
Contract-authoring capabilities: CobbleStone’s reference customers scored it below average for its software’s integration with a word-processing tool, ability to set up agreement relationships and import utility capabilities. CobbleStone also received low marks for its wizard-based contract creation approach (self-service) and ability to perform document comparisons.
Global support: Cobblestone’s primary staff is located in North America and the U.K. Arabic, English, French, German and Spanish are supported natively; however, all other languages require translation services at the time of implementation. Cobblestone had a low customer reference score for the availability of third-party resources (integrators, service providers, etc.). This limits its ability to support global projects.
Conga
Conga is a Challenger in this Magic Quadrant because of its strong overall product capabilities and time to value. It is held back by an inconsistent customer experience when it comes to training and support, as well as lower marks on the completeness of its future product roadmap.
Conga was founded in 2007 and has more than 550 employees. In addition to its Conga Contracts solution, Conga offers a Contracts for Salesforce solution. Conga Contracts has approximately 400 customers. Most of the Conga Contracts customers are small or midsize organizations with less than $1 billion in annual revenue.
Conga Contracts has a tiered pricing model. There are three editions, which reflect its customers’ usual progression in terms of CLM maturity. The lowest priced, the Repository Edition, focuses on repository creation, management and search. The Business Edition incorporates contract drafting, redlining and negotiation. The Enterprise Edition adds a negotiation portal, Conga Sign for eSignature, and supplier registration.
Most of Conga’s implementations during the past 12 months have been implemented by its own professional services team. Its top-three implementation partners are Simplus, Statera and ATG.
Enhancements on Conga’s roadmap include updating its search capabilities and overall user experience, deeper obligation management functionality and integration with its AI-based business intelligence (BI) tool.
Strengths
Overall product capabilities: Conga’s scores from reference customers were higher than the average for almost all the product capabilities we asked about. Its reference customers gave it high marks for creating a contract, storing contracts and enabling sales-specific workflow. In relation to the process of creating a contract, reference customers identified the integration with Microsoft Word as a specific strength.
Time to value: Conga’s reference customers indicated an average implementation time of 4.7 months, the fastest of any of the other vendors in this Magic Quadrant. Additionally, Conga received an above-average score for its value relative to the cost.
Integration: Conga received above-average scores from reference customers for ease of integration using standard APIs and tools. This covers common use cases, such as moving final, executed documents to a separate storage service and receiving contract requests from another system.
Cautions
Training and support: Reference customers for Conga stated that they would like to see more communication before significant updates, and that they have been disappointed by the frequent change of account representatives. They also identified the quality and availability of end-user training as a weakness, with a substantial proportion saying they were dissatisfied or completely dissatisfied.
Search: Reference customers scored Conga below the average for its ability to search full-document text, including searching across PDFs and other attachments. Multiple references noted that they found the search capabilities unintuitive.
Future product roadmap: The future product roadmap that Conga shared was not as comprehensive or detailed as the other vendors that Gartner evaluated. This affected their scores for market understanding, as well as overall completeness of vision.
Coupa (Exari)
In May 2019, Coupa announced that it had acquired Exari and its stand-alone CLM offering. Coupa (Exari) is a Visionary in this Magic Quadrant, because of its detailed roadmap. Its position would be much improved were it not for low scores for the customer experience and overall product capabilities. As with any acquisition, it will take time to see its effects from a vision, sales and product strategy perspective. That being said, Coupa has a good track record of addressing deficiencies in acquired solutions.
Coupa acquired Exari in May 2019 and rebranded its offering as Coupa CLM Advanced. This is the solution Gartner has evaluated in this Magic Quadrant. Coupa (Exari) also sells a complete range of strategic sourcing and procure-to-pay (P2P) applications, including Coupa CLM Standard, which is not evaluated in this Magic Quadrant. Coupa has more than 1,500 employees.
Historically, Coupa (Exari) customers were primarily headquartered in the U.S. and Europe. These customers varied in size, with the top industries being insurance, banking and securities, and financial services. Customers managed buy-side and sell-side contracts using the solution. Coupa (Exari) has confirmed its intent to continue expanding capabilities for both buy-side and sell-side contracts.
The Exari solution has a larger percentage of on-premises deployments than other vendors in this Magic Quadrant, but most new clients opt for SaaS.
Prior to being acquired by Coupa, Exari had managed almost all implementations of its solutions. Coupa (Exari) is working on training global partners to implement the solution using the same implementation model utilized for all other Coupa (Exari) applications.
Enhancements on the product roadmap include deeper integration with the company’s P2P and sourcing applications.
Strengths
Roadmap: Coupa (Exari) has a well-defined product roadmap that strikes a good balance between innovative, future-looking enhancements and tactical improvements. Coupa has a solid strategy and commitment to introducing new features that will improve contract management.
Universal contract model: Once imported, data is deconstructed into individual bits of content, interpreted and mapped to a shared library of metadata and preapproved clauses. This lays the data foundation for advanced analytics, and can dramatically accelerate discovery and risk analysis.
High-volume contracting: Coupa (Exari) has a mass-contracting capability that enables large-scale amendments to thousands of contracts at a time. This is especially useful when working through a merger, an acquisition or another significant change to a business.
Cautions
Customer experience: Coupa (Exari) received the low marks from reference customers for overall experience with a vendor. It also received the low scores for its work with customers during the evaluation and negotiation phase and the quality of its peer user community.
Difficult implementation, setup and maintenance: Coupa (Exari) received low scores from reference customers for the setup and maintenance of an application. Furthermore, reference customers identified a lack of experienced resources who can implement its solution. Coupa (Exari) also received a low overall rating for integration and deployment.
Contract search capability: Coupa (Exari) received low scores from reference customers for its ability to store and search contracts. The inability to quickly identify and extract specific clauses for analysis was also identified as a weakness.
DocuSign (SpringCM)
DocuSign is a Leader in this Magic Quadrant because of its excellent customer experience scores and overall product capabilities. It also scored high in completeness of vision because of its ability to understand its customers’ needs.
DocuSign’s entry into the CLM category came from the acquisition of Chicago-based SpringCM in September 2018. Founded in 2005, SpringCM had approximately 185 employees and 650 customers at the time of acquisition. In November 2019, DocuSign rebranded the SpringCM CLM product as “DocuSign CLM,” and, today, its customers are primarily enterprise and midmarket organizations.
DocuSign relies heavily on partners and implements only a small percentage of CLM projects itself. Its top-three implementation partners are Accenture, ATG/Cognizant and Simplus.
To date, DocuSign CLM has been sold primarily to the Salesforce installed base, which makes it a strong candidate for sell-side contracting. However, DocuSign has increasingly broadened its mix of CLM customers outside the Salesforce ecosystem and into buy-side use cases.
DocuSign CLM has a significant presence in the high-tech, public and business services sectors, with customers located primarily in the U.S., U.K. and France.
Planned innovations include mobile functionality to automatically tag and place agreement fields, signer fields and other data into a document quickly.
Strengths
CRM integration: Multiple reference customers stated that they chose DocuSign because of its high level of integration with Salesforce and other CRM systems. A product called DocuSign Gen for Salesforce enables customers to generate agreements within Salesforce software. There is also a DocuSign Negotiate for Salesforce product that enables customers to do basic redlining, approval and version control within Salesforce software.
Customer experience: DocuSignreceived above-average scores from reference customers for their overall experience with the vendor. It gained high marks for working with customers throughout the evaluation and negotiation phase and for its overall service and support. DocuSign received the highest score of any vendor in this Magic Quadrant for its ability to understand customers’ needs and for the timeliness and completeness of its responses to questions about products and services.
Product capabilities: DocuSign scored above average for its overall product capabilities. Specifically, it received high scores for requesting a contract, managing the negotiation and approval workflow, document (redline) comparison, auto approvals, and workflow configuration. It also gained above-average scores for the process of setting up templates and creating, storing and renewing contracts.
Cautions
Reporting and analytics: DocuSign received below-average scores from reference customers for its software’s ability to run standard reports and conduct advanced analysis. Specifically, its scores were lower for the configurability of the dashboard, as well as for risk scoring and compliance reporting.
Search capabilities: Although DocuSign’s overall scores for search capabilities were good, some of its reference customers scored it lower for its full-document text and keyword search capabilities.
Suitability for immature contracting teams: Most of DocuSign’s clients have higher levels of process and technology maturity and can derive value from the system as a result. Less-mature teams may struggle to achieve a good ROI if processes are not well-defined, because of the system’s cost and complexity.
GEP
GEP is a Challenger in this Magic Quadrant because of strong customer experience and overall operations. However, it is held back by its limited current offering/product strategy when it comes to advanced analytics and collaboration features.
GEP was founded in 1999 and has more than 5,000 employees. It has approximately 300 CLM customers, who primarily manage buy-side contracts. Most of its customers are large enterprises with annual revenue of more than $1 billion. Its customers are primarily headquartered in the U.S., the U.K. and Germany, and have a significant presence in the pharmaceutical and life sciences, consumer goods, and oil and gas sectors. In addition to CLM, GEP offers solutions that span the entire source-to-settle process, including spend analysis, sourcing, supplier management and P2P.
GEP handles all its implementations itself using its own professional services team.
Enhancements on GEP’s roadmap include deeper integration with DocuSign, multiparty collaboration on a single contract, savings tracking and an improved contract request wizard.
Strengths
Customer experience and best-practice support: GEP received above-average scores from reference customers for their overall experience with the vendor and for service and support. They all stated that GEP is very receptive to client-specific enhancement requests. Reference customers also noted that GEP brought a lot of industry-specific knowledge to its projects.
Service and support: Multiple reference customers revealed past frustrations with GEP’s CLM service and support levels, but the consensus was that matters have significantly improved in this regard. GEP’s service, support and system performance have improved to such an extent that they are now strengths.
Self-service capabilities: GEP received above-average scores from reference customers for its wizard-based approach to self-service contract creation. It also received above-average scores for searching contracts, running standard reports and enabling autoapprovals.
Cautions
Setup and maintenance: GEP received below-average scores from reference customers for the ability to set up and maintain contract templates and for workflow configuration.
Product strategy for collaboration features: GEP supports only the standard commenting features native to Microsoft Word, and offers only a basic audit trail of comments. It received a below-average score for interoperability with a word-processing tool, including its support for document (redline) comparison. It also received a below-average score for its supplier collaboration capabilities.
Incomplete integration: GEP received below-average scores from reference customers for ease of integration using standard APIs and tools. Also, clients identified room to improve for integration in GEP’s own source-to-pay suite.
Icertis
Icertis is a Leader in this Magic Quadrant, because of its comprehensive vision for the future of CLM, combined with a strong ability to execute. This is a result of its software’s depth and breadth of functionality.
Icertis was founded in 2009 and has approximately 900 employees. It has about 170 customers, most of which are large organizations with more than $1 billion in annual revenue. Icertis’ customers are primarily located in the U.S., Germany and India, and a large percentage of its clients are in the professional services, pharmaceutical and biotechnology, and high-tech sectors. Approximately 80% of the Icertis Contract Management (ICM) implementations are completed by its professional services team.
The company’s product roadmap includes enhancements to the Icertis Blockchain Framework to enable supply chain compliance and outcome-based pricing. Icertis is also expanding its AI and advanced analytics capabilities. Another area of focus is further enhancements to Icertis’ contract-centric sourcing solution, where contracting and sourcing processes are brought together to deliver improved supplier negotiations and compliance.
Strengths
Depth and breadth of functionality and vision: Icertis’ reference customers gave it the highest scores in this Magic Quadrant for overall product capabilities. It also received above-average scores for setup and maintenance, requesting a contract, creating a contract, managing the negotiation and approval workflow, and storing contracts. Beyond its core functionality, Icertis has developed advanced capabilities that show a strong vision — for example, it can link supply-side and buy-side contracts to form a holistic view of a company’s business.
Track record of large, enterprisewide implementations: Icertis received above-average scores from reference customers forcapabilities such asworkflow configuration and a wizard-based approach to contract creation. Its flexible and highly configurable workflow and contract creation process has helped it succeed in sectors with complex regulations, such as sciences and financial services.
Comprehensive “API first” approach: Icertis’ development philosophy is to expose as APIs all the capabilities available in the UI. Icertis provides more than 200 APIs “out of the box.” Icertis received an above-average score from reference customers for ease of deployment. This is evidence that its API strategy is working, given the complexity of the CLM projects it takes on.
Cautions
Inflexibility of pricing model and high cost: At the time of this evaluation, Icertis did not have tiered pricing models, and it did not sell a separate lightweight edition. It considered all users equal when it priced its solution, whatever role the user performs. This single price model often made the solution prohibitively costly when there was a high volume of view-only/contract requestors. However, in response to customer demand, Icertis launched tiered pricing in late 2019, with new pricing options based on several different user types to offer more flexibility. That being said, the cost is still typically higher than most of its direct competitors.
Standard reporting features: Icertis received below-average scores from reference customers for running standard reports for metrics such as contract cycle times. It also scored lower in reporting related to financial performance.
Usability: Multiple reference customers reported needing extensive training to realize the benefits that Icertis’ system offers. The solution can be difficult for the casual, infrequent user to use.
JAGGAER
JAGGAER is a Niche Player in this Magic Quadrant, because of its below-average product capability scores and inconsistent levels of service and support. They were held back on the completeness of vision axis, because of lower scores for market understanding and its product strategy for integrating with third party applications.
JAGGAER was founded in 1995 and has more than 1,000 employees. Most of its customers are large enterprises with annual revenue greater than $1 billion. Its customers are primarily located in the U.S. and Europe, with significant presence in the education, manufacturing and public sectors. In addition to its Contracts product, JAGGAER offers solutions that span the entire source-to-settle process, including spend analysis, sourcing, supplier management and P2P. JAGGAER provides two CLM options using the same underlying solution: a contract repository (“light”) version of the solution embedded in its P2P offering and a full-functionality solution that includes authoring and negotiation capabilities.
JAGGAER primarily implements its solutions itself.
Innovations on JAGGAER’s roadmap include supporting parallel contract negotiations with suppliers during ongoing sourcing events and AI-based contract risk analysis. Native optical character recognition (OCR) capabilities to support the loading of legacy contracts are also planned.
Strengths
Integration with e-sourcing: Contract templates from the CLM module can be pulled into the RFP in the sourcing module for negotiation of terms before awarding the sourcing event. Sourcing event data can automatically populate contract templates for the winning bidders for the purpose of contract creation. Contract and pricing data can be used to populate catalogs and forms for e-procurement.
Guided contract creation: Customers can construct forms that can be used to automatically create a contract. These forms can contain conditional logic that guides the user to enter only the data necessary for creating a contract. Once submitted, JAGGAER’s Advanced Dynamic Workflow can route a request to the appropriate approver, or it can bypass manual approval and create a contract automatically.
Contract storage and milestone tracking: JAGGAER received good scores from reference customers for storing contracts and the ability to set up alerts and reminders. This is especially useful for companies looking to start off with the basics of CLM to complement their procurement solution.
Cautions
Overall product capabilities: JAGGAER’s scores from reference customers were below average for most of the product capabilities we measured, except for storing contracts. Its lowest scores were for managing the negotiation and approval workflow. Also, JAGGAER does not offer customers open APIs with the CLM solution. Only contract import and export via XML is supported.
Service and support: Reference customers gave JAGGAER a low score for the timeliness and quality of its technical support.
Reporting: JAGGAER received low scores from reference customers in this Magic Quadrant for the running of standard reports. It also received below-average scores for automating contract reviews and comparisons and low scores for compliance reporting and risk scoring.
SAP Ariba
SAP Ariba is a Visionary in this Magic Quadrant because of its global presence and strong vision. However, it is held back by low scores for customer experience and contract authoring.
Ariba, a wholly owned subsidiary of SAP America, has more than 4,000 employees. In addition to SAP Ariba Contracts, it sells a complete range of strategic sourcing and P2P applications. It is uncommon for a customer to deploy its CLM tool on a stand-alone basis without other SAP Ariba modules.
SAP Ariba has more than 750 customers, which primarily use its solution to manage procurement contracts. Most of its customers are large enterprises with annual revenue of more than $1 billion. They are located primarily in the U.S., the U.K. and Australia, with a significant presence in the banking and insurance, consumer goods and insurance sectors.
SAP Ariba handles most implementations itself.
Innovations on SAP Ariba’s roadmap include additional vertical-specific capabilities, a large number of usability enhancements provide more extensive API support. Better-integrating SAP S/4HANA, SAP Analytics Cloud, C/4HANA and Legal Content Management with SAP Ariba Contracts is also on Ariba’s 2020 solution roadmap.
Strengths
Peer community: SAP Ariba received the highest score from reference customers for the quality of its peer user community. This community includes the SAP Ariba Customer Advisory Board, SAP Ariba Industry Councils and SAP Ariba Technology Advisory Board.
Vision for industry-specific add-ons: SAP Ariba offers built-in capabilities that address the specific requirements of certain industries. Examples include specific capabilities for direct materials procurement and an add-on for the retail and consumer packaged goods (CPG) sectors. It also has a very strong vision for continuing to build on this strength in future releases.
Global breadth: SAP Ariba has comprehensive language coverage to meet support requirements across 80% of the world’s countries. Local language support is available in 24 languages, in multiple time zones.
Cautions
Customer experience: SAP Ariba received below-average scores from reference customers for the overall customer experience and overall service and support. It also received below-average scores for the timeliness and completeness of its response to questions about products and services and the quality of its technical support.
Contract authoring: SAP Ariba received the lowest score from reference customers for its ability to create a contract by assembling pre-existing clauses and for its integration with a word-processing tool. SAP Ariba also received the lowest scores for its setup and maintenance of a clause library, and a below-average score for its scanning and capture of metadata.
Integration with other SAP solutions: SAP Ariba received below-average scores from reference customers for overall integration and deployment, and for integration with P2P and sourcing applications. The company’s solution does not support integration with SAP Fieldglass for bidirectional data. SAP S/4HANA and SAP Analytics Cloud is also not integrated with SAP Ariba Contracts out of the box. Most importantly, there is no integration among supplier contracts in SAP Ariba, customer contracts in C/4HANA and legal content management to deliver comprehensive contract coverage.
SirionLabs
SirionLabs is a Visionary in this Magic Quadrant, because of its innovative product roadmap and focus on contract risk mitigation. However, it is held back by the relative immaturity of its release management practices and basic contract-authoring capabilities.
SirionLabs was founded in 2012 and has more than 300 employees. It primarily sells to companies with annual revenue of more than $2 billion. It has 184 customers using its Sirion CLM solution, fairly evenly distributed across North America, Europe and Asia. Its top-three industries include financial services, telecommunication and transportation. Customers manage both buy-side and sell-side contracts using its solution.
SirionLabs has in-house consultants to support product implementation. Its top implementation partners include Accenture and Fujitsu.
Innovations on SirionLabs’ roadmap include contract-authoring enhancements, including guided and self-service capabilities.
Strengths
Product roadmap: A substantial majority of SirionLabs’ reference customers said that the key reason they chose it over other vendors was its product roadmap and vision for the future.
Support for supplier risk mitigation: During contract creation, SirionLabs’ software automatically highlights areas of risk, noncompliance and financial impact. It also supports autoextraction of key obligations and service levels from contracts — not just clauses — which assists the review and risk management of legacy contracts.
Post signature compliance tracking: SirionLabs received high scores from reference customers for tracking obligations and compliance. This strength is especially useful for contracting complex services. SirionLabs also received above-average scores for the management of exceptions.
Cautions
Release management practices: Reference customers noted that SirionLabs is still a relatively young company and is going through some growing pains. Specifically, they identified communications relating to release management — how changes to its software would affect customers — as being in need of improvement.
Contract-authoring capabilities: SirionLabs received an average score from customer references for the creation and storage of contracts.
Setup and contract templates: SirionLabs had a below-average score for the overall rating of integration and deployment, as well as ease of deployment. SirionLabs also received average scores for the setup of contract templates.
Zycus
Zycus is a Niche Player in this Magic Quadrant because of its low score for overall product capabilities. It also had lower marks for its market understanding, which affected its completeness of vision score.
Zycus was founded in 1998 and has more than 1,100 employees. In addition to its iContract solution for CLM, Zycus offers solutions spanning the entire source-to-settle process, including spend analysis, sourcing, supplier management and P2P. It has approximately 170 CLM customers — midsize and large enterprises with more than $250 million in annual revenue. Its customers are primarily located in the U.S., Australia and the Netherlands, with significant presence in the industrial manufacturing, food and beverage, and insurance sectors. Most manage buy-side contracts in the solution.
Zycus implements the solution itself primarily.
Product enhancements on Zycus’ roadmap include investments in clause classification and comparison analysis, regulatory compliance and contract risk discovery. In May 2019, Zycus also released improvements to its workflow configuration and a native AI-based solution for metadata extraction when importing legacy contracts, as part of its Merlin suite of AI bots.
Strengths
Support for requesting a contract: Zycus received good scores from its reference customers for contract request capabilities. These are especially useful to support a large pool of infrequent users that simply to need to submit a contract request.
Flexibility of reporting and analytics: Zycus received high scores from reference customers for running standard reports and conducting advanced analytics. It also received above-average scores for reporting related to document comparison (including redlining), as well as audit and version controls.
Support for clause libraries and contract templates: Zycus received above-average scores from reference customers for its ability to set up and maintain clause libraries and contract templates.
Cautions
Overall product capabilities: Zycus received low scores from reference customers for overall product capabilities. Most notably, it received below-average scores for creating contracts, searching contracts, handling amendments, and managing the negotiation and approval workflow.
Workflow configuration: Zycus received low marks from reference customers for setup in relation to exception management, access rights and workflow configuration. Once the workflow is set up, it is difficult to change. In addition, customers noted weakness in the ability to collaborate on a contract with multiple reviewers in the workflow.
Support for importing legacy contracts: Zycus scored below average in the survey for the scanning, capturing and metadata tagging of legacy contracts or third-party paper.Reference customers noted that this process took much longer than expected. The ability to make mass updates to contracts once they have been imported is also limited.
Vendors Added and Dropped
We review and adjust our inclusion criteria for Magic Quadrants as markets change. As a result of these adjustments, the mix of vendors in any Magic Quadrant may change over time. A vendor’s appearance in a Magic Quadrant one year and not the next does not necessarily indicate that we have changed our opinion of that vendor. It may be a reflection of a change in the market and, therefore, changed evaluation criteria, or of a change of focus by that vendor.
Added
Not applicable, because this is the first Magic Quadrant on this topic.
Dropped
Not applicable, because this is the first Magic Quadrant on this topic.
Inclusion and Exclusion Criteria
To qualify for inclusion, a vendor must meet all of the following criteria:
At least 125 CLM clients in production as of 1 June 2019.
More than $15 million in 2018 CLM software revenue (excluding professional services revenue). CLM software revenue includes the combination of software license and SaaS subscription revenue for calendar year 2018. For multiyear SaaS contracts, only the contract value for the first 12 months should be used for this calculation. Gartner will require that you provide a written confirmation of achievement of this requirement. The confirmation must be from an appropriate finance executive in your organization.
A CLM product that is available for purchase stand-alone, individually from other applications.
At least 15% of the new customers added in 2018 with more than $500 million in annual revenue.
A minimum of 10% of all CLM customers use the solution to manage multiple types of contracts — for example, managing both supplier contracts and customer contracts.
A minimum of 10% of all CLM customers using the product in production to manage all phases of the contract life cycle. This includes authoring, redlining, approval workflows, e-signature and native reporting for ongoing compliance monitoring.
Evaluation Criteria
Ability to Execute
Gartner appraises a vendor’s ability to execute by evaluating its products, services, viability and overall customer experience. Ultimately, we judge a vendor’s ability to execute by its ability to keep its promises and its success in doing so. To reflect this, the Magic Quadrant has weighted the product/service and customer experience criteria the highest.
The overall viability, sales execution/pricing and operations each have a “medium” weighting. This is to ensure that vendors have sufficient funding and growth to continue to develop and improve and support its products.
Market responsiveness and marketing execution have a “low” weighting. Although it is still important to remain competitive, marketing effectiveness has less of an impact on a vendor’s ability to execute that the other criteria.
Table 1: Ability to Execute Evaluation Criteria
Evaluation Criteria
Weighting
Product or Service
High
Overall Viability
Medium
Sales Execution/Pricing
Medium
Market Responsiveness/Record
Low
Marketing Execution
Low
Customer Experience
High
Operations
Medium
Source: Gartner (February 2020)
Completeness of Vision
For completeness of vision, Gartner evaluates vendors on their ability to grasp current and future market and technology trends, customer needs and competitive forces. Ultimately, vendors are assessed on their understanding of how market forces can be exploited to create opportunities for growth. This is the more qualitative assessment, based on Gartner’s interaction with end users and consequent understanding of the market.
As the CLM market matures, market understanding and innovation are becoming more important for vendors to continue to deliver value to customers. Hence, these two criteria are weighted “high.”
Offering (product) strategy and geographic strategy each have a “medium” weighting. Geographic strategy and product strategy are important to serve a global market and to provide individual clients with the right mix of in-house capabilities and partners.
Marketing strategy, sales strategy, business model and vertical industry strategy all have a “low” weighting. Although marketing and sales strategy is an important aspect of the overall vision, Gartner feels that proven innovation is a better indicator of the vision. In terms of the business model, most CLM vendors have a similar approach, so this criterion is rated low.
Table 2: Completeness of Vision Evaluation Criteria
Evaluation Criteria
Weighting
Market Understanding
High
Marketing Strategy
Low
Sales Strategy
Low
Offering (Product) Strategy
Medium
Business Model
Low
Vertical/Industry Strategy
Low
Innovation
High
Geographic Strategy
Medium
Source: Gartner (February 2020)
Quadrant Descriptions
Leaders
Leaders are in the strongest position to influence the market’s growth and direction. They demonstrate a market-defining vision of how CLM technology can help companies achieve business objectives for managing compliance and reducing process bottlenecks. Leaders have the ability to execute against that vision through products and services, and have demonstrated business results in the form of revenue and earnings. They excel in their combination of market understanding, innovation, product features and functions, and overall viability.
While maintaining a well-established base of long-term customers, Leaders show a consistent ability to win new deals with successful implementations. Their customers are deployed in the largest number of geographic regions, and cover a wide variety of industry verticals and sizes of organization.
Leaders are often the vendors that other providers measure themselves against.
Challengers
Challengers have established presence, credibility and viability, and have demonstrated the ability to meet customers’ expectations in terms of functionality and customer experience. Challengers may have a good technology vision, but may not have fully won over business stakeholders and IT executives.
Challengers are well placed to succeed in this market. However, they may not demonstrate thought leadership or innovation to the same degree as Leaders. They may be a good choice for organizations that value execution over vision and leading-edge functionality.
Visionaries
Visionaries are ahead of most competitors in delivering innovative products and/or delivery models. They are sometimes smaller vendors or newer entrants that embody trends that are shaping, or will shape, the CLM market. Visionaries have a strong vision and roadmap, which brings innovation and strong functionality to their platforms.
Visionaries may be a good choice for organizations that want an opportunity to skip a generation of technology. They may offer a competitive advantage or offer a chance to influence their product roadmap. They might be acquired or face a challenge to increase their market share. However, as these vendors mature and prove their ability to execute, they may become Leaders.
Niche Players
Niche Players may offer compelling CLM solutions, but they often lack cross-industry adoption, some functional components and consistent implementation track records.
Niche Players can often offer the best solutions to meet the needs of particular organizations, considering the price-to-value ratio of their solutions. These vendors may win deals in specific regions or industries. However, they are not consistently winning new business across multiple regions or industries at the same pace as vendors in the other quadrants.
Some Niche Players demonstrate a degree of vision that suggests they might become Visionaries, but they may struggle to make this vision compelling. They may also struggle to develop a track record of continual innovation. Other Niche Players may have the opportunity to become Challengers, if they continue to develop their products with a view toward improving their overall execution.
Context
The CLM market is large, with more than 200 vendors. Merger and acquisition (M&A) activity is increasing, as acquiring vendors add CLM capabilities to their cloud-delivered suites of services to meet the growing aspirations of organizations. The increased scope of solutions, plus the increased adoption this enables, will boost the CLM market.
Application leaders responsible for contract management initiatives should:
Develop a multifunctional team to agree on the desired functionality, workflows and system integrations when looking for a CLM solution. This approach increases the likelihood of a successful vendor selection and an implementation with a high level of user adoption. A comprehensive CLM system can address different process steps, such as capturing data, authoring text and tracking changes, as well as negotiating, approving, signing and analyzing contract content.
Recognize that adopting CLM does not require an all-or-nothing approach. CLM can be adopted at a departmental level (for procurement or sales, for example) as an organization matures its processes. Satisfying an organization’s needs does not even necessarily require a single CLM system, although this is the trend for most companies as they mature. The most progressive approach to CLM is to adopt it as part of an enterprisewide strategy that considers the interdependencies among contracts, business processes and operational/financial results, and indicates a high level of maturity.
Pay close attention to CLM vendors’ growth and financial viability when selecting or renewing contracts. There are a large number of vendors in this space, and market consolidation is escalating. Talk to Gartner if a CLM solution you are using or considering is being acquired by another vendor.
Evaluate CLM solutions from strategic sourcing application suite vendors, when seeking a solution purely for buy-side (supplier) contract management. Also consider these vendors if integration with e-sourcing, supplier base management and/or P2P tools is a priority.
Evaluate CLM solutions that integrate with CRM or CPQ suites when seeking a CLM solution purely for sell-side (customer) contract management.
Evaluate CLM solutions that integrate with enterprise legal management suites when a solution for the legal department is a priority.
Market Overview
CLM appeals to companies of all sizes in all industries. Implementing CLM can lead to significant improvements in revenue management, cost savings and efficiency. Understanding and automating CLM can also limit an organization’s liability and increase its compliance with legal requirements.
Organizations without CLM struggle to manage their contracts effectively. The risks associated with poor contract management include overlooked penalties, lost revenue, damaged brands and lost savings. Even poor contract administration can lead to lost contracts, unexpected renewals and expirations, and hidden clauses that leave a company open to liabilities. It is common for business stakeholders to spend significant time determining which terms and pricing arrangements are current, when no CLM solution is in place.
There are many benefits to mature enterprise CLM processes. Common benefits include increased governance over what is signed, when and by whom, and the protection of knowing that the correct contract terms are live. Such processes also provide deeper insights across all contractual agreements by analyzing content, conditions and risk.
Evidence
Information used to create the inclusion criteria, market definition and vendor evaluations in this Magic Quadrant came from many sources:
Interactions by the authors with hundreds of end-user clients regarding their CLM initiatives in 2019.
Verified customer feedback posted on Gartner Peer Insights in 2019.
A series of briefings with and demonstrations by the vendors included in this Magic Quadrant.
Analysis of survey responses completed by more than 176 organizations regarding their experience of working with the selected vendors and their products.
Evaluation Criteria Definitions
Ability to Execute
Product/Service: Core goods and services offered by the vendor for the defined market. This includes current product/service capabilities, quality, feature sets, skills and so on, whether offered natively or through OEM agreements/partnerships as defined in the market definition and detailed in the subcriteria.
Overall Viability: Viability includes an assessment of the overall organization's financial health, the financial and practical success of the business unit, and the likelihood that the individual business unit will continue investing in the product, will continue offering the product and will advance the state of the art within the organization's portfolio of products.
Sales Execution/Pricing: The vendor's capabilities in all presales activities and the structure that supports them. This includes deal management, pricing and negotiation, presales support, and the overall effectiveness of the sales channel.
Market Responsiveness/Record: Ability to respond, change direction, be flexible and achieve competitive success as opportunities develop, competitors act, customer needs evolve and market dynamics change. This criterion also considers the vendor's history of responsiveness.
Marketing Execution: The clarity, quality, creativity and efficacy of programs designed to deliver the organization's message to influence the market, promote the brand and business, increase awareness of the products, and establish a positive identification with the product/brand and organization in the minds of buyers. This "mind share" can be driven by a combination of publicity, promotional initiatives, thought leadership, word of mouth and sales activities.
Customer Experience: Relationships, products and services/programs that enable clients to be successful with the products evaluated. Specifically, this includes the ways customers receive technical support or account support. This can also include ancillary tools, customer support programs (and the quality thereof), availability of user groups, service-level agreements and so on.
Operations: The ability of the organization to meet its goals and commitments. Factors include the quality of the organizational structure, including skills, experiences, programs, systems and other vehicles that enable the organization to operate effectively and efficiently on an ongoing basis.
Completeness of Vision
Market Understanding: Ability of the vendor to understand buyers' wants and needs and to translate those into products and services. Vendors that show the highest degree of vision listen to and understand buyers' wants and needs, and can shape or enhance those with their added vision.
Marketing Strategy: A clear, differentiated set of messages consistently communicated throughout the organization and externalized through the website, advertising, customer programs and positioning statements.
Sales Strategy: The strategy for selling products that uses the appropriate network of direct and indirect sales, marketing, service, and communication affiliates that extend the scope and depth of market reach, skills, expertise, technologies, services and the customer base.
Offering (Product) Strategy: The vendor's approach to product development and delivery that emphasizes differentiation, functionality, methodology and feature sets as they map to current and future requirements.
Business Model: The soundness and logic of the vendor's underlying business proposition.
Vertical/Industry Strategy: The vendor's strategy to direct resources, skills and offerings to meet the specific needs of individual market segments, including vertical markets.
Innovation: Direct, related, complementary and synergistic layouts of resources, expertise or capital for investment, consolidation, defensive or pre-emptive purposes.
Geographic Strategy: The vendor's strategy to direct resources, skills and offerings to meet the specific needs of geographies outside the "home" or native geography, either directly or through partners, channels and subsidiaries as appropriate for that geography and market
Virus Corona semakin 'mengganggu' dalam kehidupan kita. Dan banyak perusahaan harus mempersiapkan diri menghadapi kemungkinan terburuk. Oleh karena itu, kami mengeluarkan panduan ini untuk membantu kita semua mempersiapkan diri.
1. Menjaga kebersihan kantor. Pastikan kantor kita tetap terjaga kebersihan terutama kebersihan udaranya. Pastikan AC yang kita miliki dicuci dan dibersihkan dengan teratur. Sehingga kesehatan lingkungan udara akan terjaga. Hal ini untuk mencegah tim kerja menjadi sakit pilek, batuk yang akan memperlemah daya tahan tubuh mereka.
2. Menyediakan vitamin, masker mulut hidung dan hand sanitizer. Langkah awal untuk tim kerja adalah menyediakan masker agar mereka bisa bekerja dengan nyaman, terutama pada saat mereka bekerja mobile (bergerak). Untuk hand sanitizer sebaiknya disediakan agar mereka bisa sering mencuci tangan. Vitamin juga disediakan di kantor, karena umumnya kita tidak terbiasa minum vitamin. Kami menyediakan vitamin C dosis tinggi dan minyak ikan yang cukup untuk kebutuhan tim kantor.
3. Terapkan kontrol suhu dan kesehatan tim kerja. Kami menerapkan kontrol suhu (self-checking) dengan memastikan tim kerja tidak memiliki suhu lebih dari 37 derajat Celcius. Apabila mereka mengalami demam, pilek dan batuk, maka kami meminta mereka untuk memeriksakan diri ke fasiitas kesehatan. Demam berlanjut maka mereka cukup memfoto bukti suhu tubuh mereka dan dapat beristirahat atau bekerja secara remote. Batasi juga kebiasaan mereka yang merokok. Merokok juga mengakibatkan mudahnya kesehatan terganggu.
4. Menyiapkan tim kerja dan dibagi menjadi tim-tim kecil. Hal ini dilakukan untuk memastikan hanya 3-4 orang saja per tim paling kecil untuk memudahkan kontrol atas kemungkinan penyebaran virus. Untuk bekerja dalam tim, mereka harus menjaga jarak minimal 1 meter terhadap satu dengan yang lain agar memastikan tidak terjadi droplet. Tim-tim utama yang vital dapat dibagi dalam beberapa tim yang bekerja di lantai berbeda, tempat berbeda, dan mencatat kehadiran mereka dalam tim. Dalam beberapa perusahaan, tim-tim ini bisa berbeda lokasi, berbeda tempat. Hanya tinggal memastikan ketersediaan akses ke system perusahaan agar mereka tetap bisa bekerja.
5. Menyediakan kemudahan absen secara online. Kami menerapkan absensi secara online untuk memudahkan tim bisa bekerja di mana saja. Saat ini masih ada kewajiban untuk hadir di kantor, kecuali kondisi tubuh melemah terutama pilek, batuk, demam. Setiap kali kehadiran dilakukan via aplikasi, termasuk juga melakukan kunjungan ke lokasi client atau customer. Dalam hal ini kami menggunakan aplikasi HADIRR.
6. Menyediakan kemudahan akses aplikasi dari luar kantor. Selama ini kami menerapkan akses aplikasi CRM vTIGERCRM yang kami hosting di luar. Dan sudah beberapa tahun ini kami menggunakan aplikasi Akunting Online JURNAL.ID dan PAPER.ID yang bisa diakses juga dari luar. Semua ini karena semua ada di web hosting. Untuk perusahaan yang masih menjalankan sistem aplikasi dari server mereka sendiri, maka mereka dapat menyiapkan sistem akses remote. Untuk manajemen proyek dan kontrol progress kami menggunakan TEAMWAVE.
- Gunakan RemotePC untuk mengakses komputer atau Server. Kami menggunakan aplikasi ini untuk mengakses server-server yang ada di kantor. Untuk demo server kami menyiapkan akses NAT melalui router. Tapi untuk mengakses komputer Windows, Linux kami menggunakan RemotePC.
- Gunakan TSPlus untuk mengakses remote dekstop kantor. Kami menggunakan aplikasi ini untuk membantu customer yang masih menggunakan aplikasi desktop tapi ingin mengakses aplikasi nya menggunakan browser. Hal ini dilakukan karena browser hampir dapat digunakan di semua jenis laptop yang dipakai untuk bekerja secara remote. Tim kami sendiri ada yang menggunakan windows dan linux, tapi semua dapat dilakukan dengan mudah, karena mengakses menggunakan browser.
- Gunakan login Chrome. Kami menggunakan login chrome yang berbeda-beda untuk berbagai akses. Chrome browser memungkinkan ini terjadi, sehingga tiap user chrome akan memiliki akses sendiri-sendiri. Kebetulan kami banyak menggunakan aplikasi sosial media untuk tiap user, dan dikelola oleh sales terkait. Maka akses menggunakan login chrome akan membantu.
7. Gunakan sistem monitoring jaringan dan komputer server. Untuk memastikan semua server dan perangkat jaringan berfungsi, meskipun tidak semua orang ada di kantor, maka gunakan sistem monitoring. Kami menggunakan berbagai software untuk membantu customer kami, diantaranya PRTG, MOTADATA dan NAGIOS.
8. Gunakan sistem monitoring ruang server / data center. Untuk perusahaan yang memiliki perangkat yang diletakkan dalam ruang server atau data center di kantor nya, maka diperlukan adanya sistem monitoring yang lebih kompleks. Pastikan ketersediaan listrik, AC berfungsi dan tidak bocor, serta mengetahui suhu dan kelembaban dari tiap rak yang ada adalah penting. Untuk ini kami mengunakan AKCP.
9. Menyiapkan prosedur darurat akses. Dalam keadaan tertentu ada kemungkinan kita akan mengalami lock-down dan sehingga semua akses dan pergerakan kerja kita akan terbatas. Maka harus dipertimbangkan prosedur akses secara darurat. Karena semua perangkat kerja sebagian besar di kantor, maka akses ke kantor menjadi penting. Kami menyediakan akses untuk beberapa orang bisa mengakses kantor secara bergantian dengan akses door tercatat.
10. Melakukan routing telepon kantor. Ini yang kami siapkan agar apabila ada telepon kantor masuk dapat kami routing, arahkan ke telepon yang dimaksud. Kemampuan IP pabx sangat memegang peranan penting disini. Disamping ketersediaan listrik dan bandwidth Internet akan sangat diperlukan. Sehingga setiap telepon yang masuk ke kantor dapat diarahkan ke orang yang dimaksud, karena adanya vitur virtual extension ke smartphone kita. Untuk melakukan fungsi ini , kami menggunakan GRANDSTREAM IP PABX.
11. Melakukan video call dan video conference. Dalam banyak aktifitas sales, umumnya sudah menggunakan WhatsApp. Salah satu fitur WhatsApp adalah melakukan video call. Sehingga dalam beberapa kasus, kami meminta tim sales untuk melakukan Video call ke client atau customer tanpa harus bertemu atau meeting. Sedangkan untuk menggunakan video conference secara group, kami menggunakan ZOOM meeting.. Dengan ZOOM kita bisa melakukan meeting hingga 100 orang, free account bisa digunakan untuk meeting selama 40 menit.
12. Bila terjadi lock-down dan semua harus bekerja secara remote. Mungkin bagian operasional bisa bekerja secara remote dan melaporkan progressnya melalui sistem. Tapi untuk tim finance, administration ini belum tentu mudah. Oleh karena itu disiapkan prosedur agar bisa tetap mengakses sistem, dengan laptop mobile serta printer yang mungkin bisa mereka bawa tanpa harus ke kantor. Semua filling yang dikumpulkan selama masa lock-down dikumpulkan kembali di kantor. Bila benar terjadi kondisi ini , kita telah lebih siap dan memperhitungkan segala sesuatunya.
Tetaplah sehat dan semoga kita bisa melewati semua masa sulit ini.
Terkait dengan kebijakan Work From Home (WFH) yang disarankan pemerintah belakangan ini, maka solusi Zoho Meeting bisa membantu anda.
Solusi ini akan dengan mudah bisa melakukan webinar untuk komunikasi dan training, menampilkan presentasi dan bahkan mendownload report. Meeting bisa dilakukan dengan mudah dari berbagai lokasi.
Berikut tampilan Zoho Meeting, dimana meeting dan webinar ditampilkan dalam satu tampilan.
Dalam mode free, hanya ada 2 participant yang bisa bergabung. Sedangkan untuk meningkatkan jumlah participant, maka kita harus mengambil layanan Pro. Berikut keunggulan layanan Pro :
Untuk mendapatkan gambaran harga (pricing) bisa dilihat dibawah ini :
Silahkan segera daftarkan layanan ini dengan mengikuti link berikut
Gunakan live chat untuk customer support usaha Anda
Tingkatkan ROI di marketing Anda, dengan terkoneksi langsung yang mengakses website anda. Setiap kali website anda dikunjungi maka anda akan mendapatkan alert
Bila ada visitors maka anda bisa langsung chat.
Script bisa dipasang di beberapa website
Silahkan mencoba aplikasi Zoho SalesIQ dengan mengakses link ini.
Monitor the performance of internet services like HTTPS, DNS server, FTP server, SSL/TLS certificate, mdTP server, POP server, URLs, REST APIs, SOAP web service, and more from 110+ global locations (or via wireless carriers) and those within a private network.
Stay on top of outages and pinpoint server issues with root cause analysis capabilities. Create custom plugins and monitor critical attributes. Monitor Windows, Linux, FreeBSD, VMware, and Docker.
Comprehensively monitor critical network devices such as routers, switches, and firewalls. Get deep performance visibility required to manage complex networks.
Get complete visibility across your cloud resources. Monitor workloads and troubleshoot app performance on cloud and virtualization platforms like Amazon Web Services, Azure, and VMware.
Manage your customers' IT infrastructure efficiently with our secure, scalable, and affordable monitoring suite for Managed Service Provider and Cloud Service Provider.
Collect, consolidate, index, search, and troubleshoot issues using your application logs across servers and datacenter sites. With support for common applications and log frameworks getting started is very easy.
Here are a few thoughts about review portals, and two reasons why you should submit a review of PRTG to Gartner Peer Insights.
Review portals on the Internet are not everyone's cup of tea. On the one hand, they are seen as superficial and often very thin in terms of content, but on the other hand they can be quite helpful. At the very least, it is usually not possible to ignore the conspicuously good or bad reviews of a rated product.
The belief in review portals
I believe in review portals. However, this is not blind, unconditional faith, as is my belief in the Easter bunny or the flying spaghetti monster, for example. Rather, it is a somewhat distanced faith, which I regularly question and thoroughly examine. What I mean by this is that when I use a rating portal, I don't just check the number of stars and then make a decision. Rather, I read as many reviews as possible of the product I'm interested in — or of the products I'm comparing — with regard to individual aspects that are particularly important to me. I deliberately ignore reviews with one star out of five. An example: a one star review a hotel because the WiFi at the hotel pool sometimes has short dropouts — I want to swim in the pool and not surf.
Important aspects of a product
Let's say I want to find out more about monitoring tools. I pay special attention to certain aspects that are particularly important for a professional monitoring solution and that can be reasonably presented within the limited scope of such a review. Support by the manufacturer would be one such aspect: If I see several reviews that rate the manufacturer support as substandard, perhaps even explicitly mentioning the weaknesses, I can assume that support is rather a critical point for this vendor.
This becomes more difficult when it comes to aspects such as user-friendliness or product features. What experience does the reviewer have with monitoring tools and what requirements do they have in place for the functional scope of a monitoring solution? I have to find a lot of clear statements here and I would read them very carefully to be able to draw as many conclusions as possible about the author's technical background.
The trustworthiness of review portals
In the end, a review portal should (and usually will) never be the sole basis for a purchase decision. But such a portal can be a valuable help for a first-selection. However, there are differences between the portals. In terms of seriousness, (request for reviews, control by the operator, etc.), Gartner has established one of the better evaluation portals with Peer Insights in the last five years, which, if used correctly, can offer valuable help with the first steps of a product evaluation.
However, rating portals only work if there is also an adequate number of ratings. For us as manufacturer of PRTG it is essential to have as many ratings as possible (and of course, positive ratings are better 😉). Specifically, the Gartner Peer Insights for Network Performance Monitoring and Diagnostics currently focuses on our Customers' Choice Status. Every review counts.
Gartner gives away VISA gift cards worth $25 to the first 50 accepted reviews entered using this link: https://gtnr.it/2uVfCyi (or click on the graphic below).
So: click the link or graphic, register with Gartner, write a review, collect $25 (if your reveiw is selected and is in the first 50 reviews) and make sure that you keep our faces here at Paessler smiling...
Ensure correct storage temperatures for testing kits
Temperature and Humidity
Generator and solar power monitoring
Centralized monitoring
Alerts, graphs and reports
Wired and Wireless sensors
Monitoring a medical emergency
COVID-19 Pandemic
The Novel Coronavirus, known as COVID-19 is sweeping the globe, overloading health care systems and disrupting global trade. AKCP bring 30+ years of experience in the monitoring business to the table to assist in managing this crisis.
How can AKCP help?
Already, hospitals around the world are preparing for the pending epidemic. With cases rising daily, they will continue to increase, overwhelming the health care system.
Drive through testing centers are being rapidly deployed in countries around the world for non-contact, fast and efficient testing. The testing kits must be stored at a specific temperature range in order to ensure accurate results.
It is essential to monitor and record the storage temperature with data-loggers, as well as backup power systems.
Communications through 4G cellular network to a central command center gives you an overview of your entire network of sites.
Monitoring System
Each remote site monitors one or more medical refrigerator with both wired or wireless sensors, along with the generator, fuel status and solar power.
Information is collected over a 4G modem and sent to a central command and control center, capable of monitoring tens of thousands of sites.
Click on the location of the site, you can drill down to inspect details graphs and logs.
Limits and thresholds are constantly monitored for status updates, notifications including E-mail, SMS and popup alerts.
Central Monitoring
Monitor the status of all drive through testing sites from a world map display. Drill down to individual sites to check temperature and power graphs. Generate daily reports, and alerts such as E-mail, SMS and pop-up notifications when parameters exceed user defined thresholds. Quickly identify problematic sites allowing immediate response to prevent contamination of COVID-19 Test Kits.
Silahkan kontak kami untuk kebutuhan monitoring AKCP anda
HVAC Assist, New Zealand, recently completed another installation utilizing the AKCP SP2+ and sensors for monitoring chillers in HVAC systems. In this project, the chiller was recently replaced and a new switchboard installed. The system had an older analogue control system for the central plant, so the SP2+ was deployed to add some intelligence and remote monitoring capabilities to the installation.
The SP2+ interfaced to a Siemens flow meter through our isolated digital voltmeter. A dry contact input monitored the chiller fault alarm and two temperature sensors monitored chilled water out and return flow temperatures.
Rooftop HVAC Chiller system
SP2+ Web interface configured for monitoring HVAC system
SP2+ and AKCP sensors installed at HVAC control panel
Kontak kami terkait kebutuhan monitoring AKCP untuk Chiller Anda : nurma 08818867333 atau nurma@dayaciptamandiri.com
Seiring dengan kebijakan Work from Home yang dilakukan selama masa tanggap darurat COVID-19, maka semakin banyak menggunakan aplikasi tool Online Meeting, salah satu diantaranya adalah ZOOM.
ZOOM sendiri dapat diakses dengan sangat mudah di www.zoom.us, dan dapat diinstall di smartphone, desktop dan laptop. Penggunaan Zoom meningkat pesan dalam waktu 3 minggu terakhir, hingga naik 20-30 persen secara worldwide, termasuk di Indonesia.
Zoom sendiri menjadi pilihan karena instalasi yang sangat mudah, dan juga memiliki versi gratis (free) untuk 1 host dengan maksimal 100 user. Tentu ini sangat cukup untuk membuat rapat online yang diperlukan oleh banyak perusahaan.
PT Daya Cipta Mandiri Solusi ditunjuk menjadi partner Zoom yang baru untuk Indonesia, dengan fokus kepada layanan enterprise / korporasi serta pemerintah baik di kementrian atau daerah.
Zoom yang digunakan untuk meeting dan dapat diakses melalui website adalah Zoom Meeting sedangkan Zoom yang digunakan untuk korporasi umumnya menggunakan Zoom Room. Namun karena kondisi saat ini masih menerapkan kebijakan bekerja dari rumah, maka paket yang banyak digunakan dan dibeli saat ini adalah Zoom Meeting.
Zoom Meeting sendiri memiliki 4 versi. Versi Personal Meeting bisa untuk 1 host dengan maksimal 100 user. Tidak dibatasi jumlah meetingnya per bulan, tapi hanya bisa dilakukan meeting per 40 menit. Versi diatasnya adalah versi PRO, dimana perbedaannya adalah durasi meetingnya bisa 24 jam, serta memiliki manajemen pengguna, kontrol admin, pelaporan (reporting), serta limit storage 1Gb . Adapun versi berikutnya adalah versi Business, dengan kemampuan hingga 300 user, dan minimal 10 host. Dan akhirnya versi Enteprise, yang bisa untuk 50 host.
Dengan Zoom Meeting, anda bisa tetap berkomunikasi baik dengan Video, tanpa Video atau membagi layar anda. Dan lawan bicara dapat mengikuti baik dari desktop, laptop bahkan smartphone.
Dalam rapat kabinet pun, pemerintah kita telah menggunakan aplikasi Zoom yang bisa langsung menampung banyak user, dan diintegrasikan dengan perangkat camera dan layar TV yang besar, sehingga bisa saling berkomunikasi dengan mudah. Rasakan kemudahan komunikasi konferensi video dengan Zoom.
Semua perusahaan harus mempersiapkan segala sesuatu, termasuk dalam rangka tanggap darurat virus Corona yang terjadi saat ini. Oleh karena harus mempersiapkan beberapa hal, diantaranya
Rencana Bisnis Kontigensi atau Business Continuity Plan (BCP). Dokumen BCP seharusnya dimiliki oleh perusahaan agar siap untuk menghadapi berbagai kondisi. Dan memang kondisi akibat wabah penyakit jarang terdefinisi dengan baik dalam dokumen BCP, karena ini memang kasus yang sangat jarang. Dengan adanya manajamen kontigensi ini maka perusahaan bisa tetap berjalan dengan optimal pada masa disaster termasuk oleh wabah ini.
Infrastruktur Virtual Private Network (VPN). Selama ini banyak perusahaan mengembangkan infrastruktur server dan jaringannya di area kantor atau pabrik saja. Tapi dengan adanya kebijakan Bekerja dari Rumah (Work From Home), maka server yang ada harus dapat diakses dari luar kantor atau rumah. Salah satu cara untuk mengamankan koneksi ke server kantor adalah dengan menggunaakan virtual private network. Dan untuk itu, perangkat router yang tersedia harus memiliki kemampuan VPN yang baik.
Terminal Service. Banyak perangkat server diakses oleh pengguna dengan menggunakan desktop selama berada di kantor. Dengan kebijakan bekerja dari rumah maka server di kantor harus dapat diakses juga dari luar, dan salah satu layana yang bisa dipersiapkan adalah layanan terminal service. Layanan ini akan memudahkan mengakses aplikasi yang dipasang di kantor hanya dengan menggunakan browser. Ini memudahkan karena karyawan bisa mengakses dari smartphone, tablet, laptop hanya dengan menggunakan browser. Bahkan bisa kita set aplikasi tertentu yang bisa diakses secara langsung, seolah ada di desktop di kantor (Remote Application). Untuk solusi ini kami menggunakan TSPLUS (www.tsplus.net)
Remote ke Server. Kadang kita tetap perlu mengakses server yang ada di kantor, dan untuk itu kita memerlukan aplikasi remote komputer. Salah satu aplikasi yang bisa digunakan adalah aplikasi RemotePC (www.remotepc.com). RemotePC memiliki banyak keunggulan dibandingkan aplikasi pendahulunya seperti TeamViewer. Selain ringan dan cepat diakses, RemotePC juga memberikan harga terbaik. Untuk mendapatkan harga khusus bisa mengakses url ini.
Helpdesk Remote User. Setelah semua resource server dan aplikasi di kantor bisa diakses dari luar, maka seringkali user juga komplain. Untuk itu diperlukan helpdesk remote yang bisa mengakses ke laptop user. Maka perlu aplikasi RemotePC Helpdesk untuk membantu anda. Dapatkan harga khusus aplikasi itu di link ini
Setelah siap semua, maka user dapat tetap nyaman mengakses server dan aplikasi yang ada di kantor.
Online Meeting. Meskipun semua telah bekerja di rumah, tapi tetap ada kalanya kita harus bisa berkoordinasi satu dengan yang lain. Maka bisa menggunakan beberapa solusi online meeting, seperti ZOOM dan ZOHO MEETING. ZOOM memiliki kemampuan 1 host bisa digunakan hingga 100 user, jadi sangat cocok untuk meeting bersama, misal online meeting departemen atau divisi. ZOOM free bisa digunakan maksimal 40 menit. Apabila ingin berbayar, maka harus gunakan ZOOM Pro, Business atau Enterprise.
Selain ZOOM, beberapa perusahaan juga menggunakan ZOHO MEETING dan saat ini dapat digunakan secara free hingga 1 Juli 2020 dengan bergabung ke ZOHO REMOTELY. ZOHO REMOTELY dibuat untuk masa tanggap darurat Covid-19 dan digunakan berbagai perusahaan di seluruh dunia. Dengan mengakses Zoho Remotely maka berikut aplikasi yang bisa diakses:
Kita menyadari juga ternyata masa tanggap darurat wabah Covid-19 ini tidak hanya sebentar. Kasus China sendiri mereka melewati masa ini hingga minimal 3 bulan, maka banyak hal dalam bisnis kita harus dirubah agar bisa tetap bertahan.
Live Chat. Saat ini tidak ada yang siap mengangkat telepon di kantor, maka semua komunikasi umumnya akan menghubungi tim secara langsung, atau mereka akan mencoba mengakses website perusahaan kita. Pada saat mereka mengakses web, apakah kita menyediakan cara agar mereka bisa terkoneksi secara mudah ? Itulah gunanya ZOHO SalesIQ. Zoho SalesIQ bukan hanya merupakan live chat, tapi bisa digunakan tim sales untuk tetap berinteraksi dengan siapa pun yang mengakses website perusahaan. Untuk memaksimalkan potensi sales kita dengan Zoho SalesIQ dapat mengklik link berikut ini.
Manajemen Sosial Media. Selama masa tanggap darurat ini, maka cara kita berinteraksi adalah dengan menggunakan sosial media. Maka manajemen sosial media perusahaan menjadi penting. Dan solusinya menggunakan Zoho Social. Zoho Social akan membantu melakukan monitoring merek (brand) perusahaan, dan memastikan semua respon terjawab dengan tepat. Dapatkan solusi ini di link berikut ini
Monitoring 24 Jam. Memastikan semua server , perangkat dan URL tetap hidup selama masa tanggap darurat adalah penting. Seringkali perusahaan memasang Network Monitoring System di dalam jaringan perusahaan, tapi lupa memasang alert untuk URL yang diakses dari luar , aplikasi yang diakses dari luar. Maka solusinya menggunakan Site24x7. Dengan Site24x7, maka beragam URL, perangkat server, perangkat jaringan hingga database bisa dimonitoring dari cloud, di luar jaringan perusahaan. Coba produk ini di link berikut ini
Analisa Data dari Cloud. Karena sebagian besar kita menggunakan perangkat dari rumah, maka aplikasi dan database yang ada di kantor tidak dengan mudah bisa diakses. Untuk melakukan analisa data , kita perlu software dashboard , reporting yang berbasis cloud. Untuk itu bisa menggunakan Zoho Analytics. Segera coba produk itu disini
Pastikan anda hadir tiap hari meskipun tidak berada di kantor dengan menggunakan aplikasi absen online. Salah satu yang kami gunakan adalah HADIRR. Aplikasi ini simple digunakan dan dapat digunakan berbagai jenis perusahaan. Dengan aplikasi ini kami juga memastikan tim ada di rumah, tidak berkeliaran. Kalau pun mereka bepergian ke customer, kita bisa melihat lokasi mereka dimana saja. Semua ini untuk memastikan selama masa darurat , karyawan tetap aman.
Dapatkan semua solusi diatas dengan menghubungi tim sales kami, di email dcmsales@dayaciptamandiri.com
Published 7 November 2019 - ID G00378587 - 23 min read
AIOps platforms enhance I&O leaders’ decision making by contextualizing large volumes of varied and volatile data. I&O leaders should use AIOps platforms for refining performance analysis across the application life cycle, as well as for augmenting IT service management and automation.
Overview
Key Findings
Use of AIOps platforms to augment IT functions such as event correlation and analysis, anomaly detection, root cause analysis and natural language processing is growing rapidly. However, application of AIOps to functions such as ITSM and DevOps is progressing at a slower pace.
AIOps platform offerings have split into two approaches: domain-agnostic and domain-centric solutions.
Enterprises that adopt AIOps platforms use them as a force multiplier for monitoring tools correlating across application performance monitoring (APM), IT infrastructure monitoring (ITIM), network performance monitoring and diagnostics tools, and digital experience monitoring.
AIOps platform maturity, IT skills and operations maturity are the chief inhibitors to rapid time to value. Other emerging challenges for advanced deployments include data quality and lack of data science skills within I&O.
Recommendations
I&O leaders focused on infrastructure, operations and cloud management should:
Increase the odds of a successful AIOps platform deployment by focusing on a specific use case and adopting an incremental approach that starts with replacing rule-based event analytics and expands into domain-centric workflows like application and network diagnostics.
Address specific use cases by adopting either domain-centric AIOps platform features built into a monitoring tool or a domain-agnostic stand-alone solution, each of which ingests events, metrics and traces.
Support task automation, knowledge management and change analysis by selecting an AIOps platform that can be applied to these ITSM use cases.
Enable continuous insights across IT operations management (ITOM) by supporting these three aspects of AIOps platforms: observe, engage and act.
Strategic Planning Assumption
By 2023, 40% of DevOps teams will augment application and infrastructure monitoring tools with artificial intelligence for IT operations (AIOps) platform capabilities.
Market Definition
AIOps platforms address I&O leaders’ need for operations support by combining big data and machine learning functionality to analyze the ever-increasing volume, variety and velocity of data generated by IT in response to digital transformation. An identifiable group of vendors has emerged to meet enterprise requirements for this insight, although they prioritize and architect support for those requirements differently.
Market Description
AIOps platforms enhance a broad range of IT operations processes including, but not limited to, anomaly detection, event correlation and root cause analysis (RCA) to improve monitoring, service management and automation tasks.
The central functions of AIOps platforms include:
Ingesting data from multiple sources including infrastructure, networks, apps, the cloud or existing monitoring tools (for cross-domain analysis)
Enabling data analytics using machine learning at two points:
Real-time analysis at the point of ingestion (streaming analytics)
Historical analysis of stored data
Storing and providing access to the data
Suggesting prescriptive responses to analysis
Initiating an action or next step based on the prescription (result of analysis)
The goal of the analytics effort is the discovery of patterns — clusters or groups naturally occurring in the data that are used to predict possible incidents and emerging behavior. These patterns are used to determine the root causes of current system issues and to intelligently drive automation to resolve them (see Figure 1).
Figure 1. AIOps Platform Enabling Continuous Insights Across IT Operations Monitoring (ITOM)
Market Direction
Gartner estimates the size of the AIOps platform market at between $300 million and $500 million per year. Artificial intelligence (AI) technologies such as machine learning have influenced the evolution of ITOM intermittently over the past two decades, and AIOps platforms are only the most recent example of that influence. Use of AI in IT operations has been driven by the adoption of digital transformation and the resultant need to address the following:
Rapid growth in data volumes generated by the IT systems, networks and applications
Increasing data variety with the need to analyze events, metrics, traces (transactions), wire data, network flow data, streaming telemetry data, customer sentiment and more
The increasing velocity at which data is generated, as well as the increasing rate of change within IT architectures and challenges in maintaining observability and improving engagement due to the adoption of cloud-native and ephemeral architectures
The need to intelligently and adaptively automate recurring tasks and predict change success and SLA failure
An inability to deal with these data requirements can prove costly given the insights required in all areas of the organization. AIOps platforms must be able to support the ability to incrementally deploy the four stages of IT operations monitoring (see Figure 2).
Figure 2. Four Stages of IT Operations Monitoring
I&O leaders are beginning to focus on use cases in areas beyond the realm of IT operations monitoring such as in IT service management (ITSM), digital experience monitoring (DEM) and DevOps (see Note 2 and “Improve Event Management With the DevOps Techniques of Continuous Monitoring and Automation”). In addition, a spectrum of AIOps platform use cases spans the life cycle of applications and teams (see Figure 3).
Figure 3. Applying AIOps Platforms Across a Spectrum of Use Cases Over the Life Cycle of an Application
Reduce noise (such as false alarms) using clustering and pattern matching algorithms
Determine causality, identifying the probable cause of incidents using topology as well as ML, and relate these issues to a customer journey using algorithms such as decision trees, random forest and graph analysis
Capture multivariate anomalies that go beyond static thresholds or numeric outliers to proactively detect abnormal conditions and behavior and relate them to business impact
Detect trends that may result in outages before their impact is felt
Drive the automation of low-risk to medium-risk recurring tasks
Improve user effectiveness and automation using chatbots and virtual support assistants (VSAs) to democratize access to knowledge and automate recurring tasks
Triage problems, helping prioritize them and offer actions that can be taken to resolve them (either directly or via integration based on past scenarios)
Gartner anticipates that, over the next five years, wide-scope domain-agnostic AIOps platforms and narrow-scope domain-centric AIOps tools such as ITIM, APM or ITSM suites will become the two paths for delivering AIOps functionality (see Note 3).
When the variety of data sources exceeds the scope of a domain-centric tool, a wide-scope one will be necessary. That doesn’t necessarily mean that the domain-centric tool will not be used. As machine learning continues to be embedded in monitoring tools, the AIOps platform will become more of a federated environment. In this environment, AI will be used at the domain level within a domain-centric tool. As data streams from multiple sources are available, the output of the domain tools will be sent to the wide-scope, domain-agnostic AIOps platform for cross-domain correlation (see “Deliver Cross-Domain Analysis and Visibility With AIOps and Digital Experience Monitoring”).
As the market evolves, Gartner is observing AIOps capabilities evolving across various dimensions:
Domain-agnostic AIOps — Vendors going to market with a general-purpose AIOps platform. These products tend to rely mostly on monitoring tools to perform data capture and cater to the broadest use cases.
Domain-centric AIOps — Vendors that have the key components, but with a restricted set of use cases. They essentially do the same thing they did before but now they’re replacing rules, heuristics and fingerprints with math (algorithms). These vendors are focused on one domain (for example, network, endpoint systems or APM). However, there have been some efforts by domain-centric solutions to hybridize these categories and evolve to ingesting data from sources other than their own instrumentation tools and including this data in their analysis.
Do-it-yourself (DIY) — Some open-source projects enable users to assemble their own AIOps platforms by offering tools for data ingest, a big data platform, ML and a visualization layer. End users can mix and match the components from multiple providers (see “Beginning AIOps: Data Science for IT Operations”). A few enterprises actively build AIOps platforms by putting together all the required layers starting with streaming to acquire data (using Prometheus, for example), followed by aggregation (in InfluxData’s InfluxDB, for example) and a visualization tool (such as Grafana or Elastic Kibana). Some advanced adopters of DIY AIOps platforms have built solutions that analyze the confidence level of their deployments in order to gauge risk, predict customer churn, and detect and autoresolve problems before they have business impact. However, these deployments are in the minority due to the skills needed to support them, maintenance requirements and support.
Market Analysis
Today, few vendors deliver on the full promise of AIOps platforms to provide rapid insight into large volumes of highly volatile data. The architecture and platform have improved, but the technology is still emerging and requires time and effort to get quality outcomes. To get a clearer picture of how the market is evolving and where vendors are positioned relative to one another, consider the following AIOps platform capabilities:
Data ingestion and handling
Machine learning (ML) analytics
Remediation
Data Ingestion and Handling
AIOps platforms must be able to ingest data-at-rest (historical) and data-in-motion (real-time, streaming).These platforms allow for the ingestion, indexing and storage of event data, wire data, metrics, traces, and graph and document data. These tools for IT operations must also analyze data directly at the point of ingestion in real time without requiring data to be first saved to a database before it can be analyzed. They must also provide a correlated analysis across multiple streams of real-time and historical data.
Machine Learning Analytics
The following types of analytic approaches are used:
Statistical, probabilistic analysis — A combination of univariate and multivariate analysis, including the use of correlation, clustering, classifying and extrapolation on metrics captured across IT entities.
Automated pattern discovery and prediction — Discovering patterns, clusters or groups that implicitly describe correlations in historical and/or streaming data. These patterns may then be used to predict incidents with varying degrees of probability.
Anomaly detection — Using the patterns discovered by the previous components to determine normal behavior and then to discern departures from that normal behavior, both univariate and multivariate. Anomaly detection should support seasonality, deciding whether behavior is anomalous within a time period called a season. AIOps platfoms should be able to detect the naturally occurring seasons in data and be able to learn when this behavior is no longer anomalous. For this to be of value, the algorithms must consider whether the anomaly has an impact or not. In a large-scale deployment, there will always be anomalies, and some will matter much more than others. Transcending the mere detection of outliers, they must be correlated with potential business impact and other concurrent processes such as release management metadata tags to be fully useful and not just create more alert noise (see “Augment Decision Making in DevOps Using AI Techniques”).
Root cause determination — Pruning down the network of correlations established by the automated pattern discovery and ingestion of graph data to define causality chains linking cause and effect.
Topological analysis— For the patterns that AIOps platforms detect to be relevant and actionable, a context must be placed around the data ingested. That context is topology in the form of graph data. Without the context and de facto constraint of topology, the patterns detected, while valid, may be unhelpful and distracting. Deriving patterns from data within a topology will establish relevancy and illustrate hidden dependencies. Using topology as part of causality determination can greatly increase its accuracy and effectiveness. Capturing where events occurred and what their up and downstream dependencies are using graph and bottleneck analysis can provide great insight on where to focus remediation efforts.
Prescriptive advice — Suggesting solutions to resolve an issue. These suggestions may be based on a database of historical solutions (tribal knowledge) to recurring problems or determined via crowdsourcing.
Remediation
As the technology matures, users will be able to leverage prescriptive advice from the platform, enabling the action stage (see Note 4). The steps for this are shown in Figure 4.
Figure 4. The Future of AI-Assisted Automation: Triage and Remediation of Problems
An automated, closed-loop process referred to as “self-driving ITOM” is highly desired but still aspirational. Very few prescriptive solutions have been observed in commercial tools beyond ones that simply automate “bounce the server” or an “open a ticket” type of script. The likely candidates for automated actions from prescriptive tools are those that are low risk. These are the ones that cause relatively little damage if they fail or cause unexpected side effects. Depending on the environment, predetermined actions such as a patch update could be successful, as well as actions to perform workload optimization such as starting up an additional virtual machine (VM) or container.
The Roads to AIOps
AIOps platforms can help with the ITSM engagement process (see “2019 Strategic Roadmap for IT Service Management”) by using AIOps to intelligently drive automation and improve the overall effectiveness, efficiency and error reduction of ITSM tools (see Note 3).
Use AIOps for:
Assisting service desk agents with assigning, categorizing and routing tickets
Task automation (for example, deploying software, handling password reset requests, updating VPN clients and reviewing text in email to initiate requests)
Leveraging historic data to improve agent performance and increase efficiencies
Strategic insight for activities such as change management, predicting change success, identifying change conflicts, identifying contracts about to expire, determining the best time to patch the estate and more
Predictive analytics to flag requests and incidents about to breach an SLA
Use of natural language processing (NLP) to power chatbots and VSAs to take the load off the service desk’s handling of basic inquiries and tasks like password resets, to share the knowledge base with users and to enable task automation
AIOps in DevOps
IT organizations have also started exploring AIOps in a DevOps context integrated with application release automation to assess risk in code and also in builds to avoid perilous deploys (see “Augment Decision Making in DevOps Using AI Techniques”). This requires the ingestion of metadata, including tags from release management to help in the categorization and relation of new functions released. They are also using AIOps to detect potential security issues (see “Market Guide for Continuous Configuration Automation Tools”).
NLP is heavily adopted in ITSM tools, but some APM vendors have started to include NLP as part of their AIOps capability. The aim is to enable a more flexible ChatOps for the DevOps teams and offer a better interface to APM data and automation.
Representative Vendors
The vendors listed in this Market Guide do not imply an exhaustive list. This section is intended to provide more understanding of the market and its offerings.
Market Introduction
AIOps platform vendors have a broad range of capabilities that continues to grow. Vendors differ in their data ingest and out-of-the-box use cases made available with minimal configuration. In Table 1, we provide a representative sample list of vendors providing AIOps platform functionality across a number of domains (see Note 1).
Table 1: Representative Vendors in AIOps Platforms
NPMD = network performance monitoring and diagnostics; BAM = business activity monitoring
Source: Gartner (November 2019)
Market Recommendations
Take an Incremental Approach to AIOps
When adopting AIOps platforms, start with less-critical applications and apply the following:
Event categorization
Correlation
Anomaly detection
Ensure that your use cases drive action to improve business outcomes and that the result of AIOps platform output is either a manual next step or the launching of a script or run book to improve the current state. These scripts and run books should be for situations with low risk, such as opening up a ticket or launching an additional container.
Begin using NLP with chatbots for running recurring tasks and for low-cost sharing of knowledge with employees and users, and with virtual customer assistants for transactional engagements with users (see “5 Key Emerging Technologies and Their Impact on Customer Experience”).
Start with the narrower scope of a domain-centric tool that has AIOps capabilities built in. Success will be measured by tracking the reduction in the number of false alarms and nonactionable tickets at the service desk, in avoiding the impact of detected anomalies and in improving performance. Advance from the ingestion of events to metrics for greater impact. Then, start ingesting traces, analyzing all within the context of topology, relationships and impact on digital business.
Create a program to begin educating the I&O staff on data science (see Note 5).
The use cases to which AIOps platforms can be applied will depend on their scope. Some may require more data than would be optimal, and others may require more data science skills than may be available in I&O.
Modern IT operations require visibility across IT entities, breaking down silos including applications, their relationships, interdependencies and past transformations to gain insight into the present state of the IT landscape. The progressive nature of deployment maturity and evolving use cases requires a readiness to ingest a variety of data sources (see Note 6). I&O leaders should later select AIOps platforms that are capable of ingesting and providing access to a broad range of historical and streaming data types in support of domain-agnostic use cases.
Choose tools offering the ability to gradually increase the depth and breadth of analysis (see Figure 5).
Figure 5. Evolve Your AIOps Stages
Evolve your AIOps stages by:
Using a commercial software tool to reveal patterns that organize large volumes of data. This is most helpful in separating low entropy events likely to end up as false alarms from those needing immediate attention.
Testing the degree to which these patterns allow users to take manual action to improve state. Determine if the pattern capture is meaningful in terms of its impact to key business outcomes.
Anticipating future impact from events and incidents.
Working with root cause analysis functionality either within a domain-centric AIOps platform or using a domain-agnostic AIOps tool across data from multiple domains.
All stages of AIOps maturity are important. Enterprises should select tools that support as many of these stages as possible and ones that enable portability across tools (see Note 7). These stages should be used in a stepwise manner to ensure that IT operations staff can obtain value as they learn.
Acronym Key and Glossary Terms
APM
application performance monitoring
BAM
business activity monitoring
DA
domain-agnostic
DC
domain-centric
ITIM
IT infrastructure monitoring
ITOM
IT operations management
ITSM
IT service monitoring
NLP
natural language processing
NPMD
network performance monitoring and diagnostics
SIEM
security information and event management
Evidence
There was an increase of more than 25% in inquiries between Gartner analysts and end users over the past 12 months covering various aspects of AIOps. The topics of these inquiries included:
Platform selection
Deployment strategy
Multiple AIOps use cases within and outside IT to aid visualization, decisions and diagnostics
Of the AIOps interactions, 5% were related to the DevOps use case and 15% were related to event correlation.
Note 1Representative Vendor Selection
The vendors listed in this research were picked as a sample based on having one or two of the following characteristics:
Domain-agnostic solutions with the ability to ingest data from multiple sources, including historic and real-time streaming.
Domain-centric solutions with ML built into the tool.
Different offerings that include proprietary, open-source, free and commercialized versions, including deployment that cuts across on-premises and SaaS-based options.
Note 2AIOps Use Cases Expanding
To date, AIOps functionality has been used primarily in support of IT operations processes that enable monitoring or observation of IT infrastructure, application behavior or digital experience. Almost always, AIOps platform investments have been justified on the basis of their ability to decrease mean time to problem resolution and the resultant cost reduction. And they have also been justified regardless of whether this takes the form of using machine learning to:
Reduce event volumes and false alarms.
Detect anomalous values in time-series data.
Perform root cause analysis using bytecode instrumentation or distributed tracing data along with graph analysis in an APM context.
However, this is changing to also satisfy other types of use cases.
AIOps is used in digital experience monitoring to improve employee productivity by using chatbots to deliver friction-free answers to problems employees may face (see “Market Guide for Digital Experience Monitoring”).
In some cases, security and IT operations teams are exploring opportunities to leverage a common platform (see “Align NetOps and SecOps Tool Objectives With Shared Use Cases”). As AIOps platforms mature, they will be used to enable use cases requiring correlation across IT and security operations.
Non-IT groups like line-of-business owners and teams that sit outside IT operations (such as application developers and DevOps) are increasingly showing interest in AIOps technologies to surface insights across a multitude of datasets (see “Augment Decision Making in DevOps Using AI Techniques”).
Since January 2019, Gartner clients have expressed growing interest in designing dashboards showing real-time analysis of customer satisfaction, customer journeys (see “Digital Business KPIs: Defining and Measuring Success”), the order process and business health. The goal in this case is to present line-of-business owners with real-time AIOps-provided insights into the impact of IT on business, keeping them informed and enabling them to make decisions based on relevant data.
Note 3AITSM
AITSM is not an acronym. It is a term that refers to the application of context, assistance, actions and interfaces of AI, automation and big data on ITSM tools and practices to improve the overall effectiveness, efficiency and error reduction for I&O staff. AITSM is important for intermediate and advanced use cases to automate and support complex environments.
Note 4Challenges in Automating Actions Based on Prescriptive Advice
Automated actions fall under multiple categories:
Tasks of a predetermined nature that can be planned well in advance (for example, patch management or deployment of new builds)
Tasks that can’t be planned well in advance, but have known triggers that may or may not recur frequently. In this case, the procedures are well documented (for example, workload optimization in a virtualized environment).
Tasks with unpredictable triggers where the actions are well known, but not well documented (for example, known anomalies).
I&O leaders usually do not want to leave the action entirely to the machines and require at least a validation step before triggering an automation. This lack of trust is one of the main inhibitors preventing common usage of automated actions.
Of these three automated actions, we see the greatest interest in the third category; however, the technical difficulties in handling this are challenging and thus its adoption has been minimal to date.
Note 5Education for Citizen Data Scientists
A citizen data scientist can be designated or “volunteered” based on their interest and mathematical or statistical skills. The goal of this education is not necessarily to create your own algorithms. Instead, it should be to better understand the results of probabilistic algorithms and be prepared to understand the implications of use cases that evolve from the usage of unsupervised algorithms to those using supervised algorithms for more predictive and prescriptive ones (see “Maximize the Value of Your Data Science Efforts by Empowering Citizen Data Scientists”).
Note 6Data Sources for AIOps Platforms
Data sources for AIOps platforms include:
API
Application logs
CRM data
Customer data
Events
Graph
ITSM
Metadata
Metrics
Social
Traces
Wire
Unfortunately, no matter how large or how frequently updated a given dataset is, restriction to a single data source tends to limit the insights into system behavior. Modern IT systems — with their modularity and dynamism — require a multiperspective approach to understand what is happening as they are being observed.
Note 7Portability
As an enterprise’s AIOps adoption matures with functional models and quality outcomes, vendor switch becomes difficult. Switching to a different vendor to replicate existing high-quality dashboards will take time, which eliminates any value gained through direct cost savings. Gartner has observed a reluctance to switch vendors during contract renewal precisely for this reason in enterprises with more mature deployments.
The need for viable options to challenge incumbents has given rise to questions regarding portability of algorithms across vendors. This need comes from very small pockets, a few mature enterprises, where AIOps adoption has matured within the enterprise. The market is still at a high-growth stage, and it will be at least a couple of years before we see rising pressures from enterprises for portability and a response from vendors as a differentiator.
Some vendors are coming up with transfer learning, which is still in nascent stages. In its simpler form, end users are offered the option of training a selected model by using historical data. The results from the algorithm are compared against real-time results. Once the outcomes show a fair amount of accuracy with acceptable error margins, the end user can use the same algorithm for analyzing real-time data. This capability works best between preproduction and production environments or between the edge and the data center environments. Evolution of more complex use cases will require maturity and advanced skills on both the vendor and end-user side.
Semakin banyak orang yang menggunakan Zoom Meeting untuk berbagai keperluan, termasuk online meeting , online class dan webinar. Seiring dengan berbagai perkembangan, maka Zoom per 5 April akan menerapkan kebijakan ini :
- Membuat Meeting Password Enable by default. Artinya setiap yang akan masuk ke Zoom Meeting secara manual (bukan melalui meeting link) harus memasukkan passowrd ini.
- Membuat Virtual Waiting Room enable by default. Setiap kali Zoom Meeting dilakukan , kita bisa membuat siapa pun yang akan ikut meeting masuk ke virtual waiting room terlebih dahulu. Dengan cara ini Host dapat memilih siapa saja yang berhak ikut Zoom Meeting (admit).
Berikut penjelasan detail dari Zoom.
Meeting Passwords Enabled “On” Going forward, your previously scheduled meetings (including those scheduled via your Personal Meeting ID) will have passwords enabled. If your attendees are joining via a meeting link, there will be no change to their joining experience. For attendees who join meetings by manually entering a Meeting ID, they will need to enter a password to access the meeting.
Log in to your account, visit your Meetings tab, select your upcoming meeting by name, and copy the new meeting invitation to share with your attendees. For step-by-step instructions, please watch this 2-minute video or read this FAQ.
For meetings scheduled moving forward, the meeting password can be found in the invitation. For instant meetings, the password will be displayed in the Zoom client. The password can also be found in the meeting join URL.
Virtual Waiting Room Turned on by Default Going forward, the virtual waiting room feature will be automatically turned on by default. The Waiting Room is just like it sounds: It’s a virtual staging area that prevents people from joining a meeting until the host is ready.
How do I admit participants into my meeting? It’s simple. As the host, once you’ve joined, you’ll begin to see the number of participants in your waiting room within the Manage Participants icon. Select Manage Participants to view the full list of participants, then,you’ll have the option to admit individually by selecting the blue Admit button or all at once with the Admit All option on the top right-hand side of your screen. For step-by-step instructions, please watch this 2-minute video.
For more information on how to leverage passwords and Waiting Rooms to secure your meetings, please visit our Knowledge Center, attend a daily live demo, or visit our Blog.
Apabila ada pertanyaan seputar Zoom dapat menghubungi kami selaku Partner di Indonesia.
1. Toko-toko yang berhubungan dengan bahan dan barang pangan atau kebutuhan pokok serta barang penting, yang mencakup makanan, antara lain beras, kedelai, cabai, bawang merah, bawang putih, bawang bombai, gula, minyak goreng, tepung terigu, buah-buahan dan sayuran, daging sapi, daging ayam, telur ayam, ikan, susu dan produk susu, dan air minum dalam kemasan, termasuk warung makan/rumah makan/restoran, serta barang penting yang mencakup benih, bibit ternak, pupuk, pestisida, obat dan vaksin untuk ternak, pakan ternak, gas LPG, tripleks, semen, besi baja konstruksi, dan baja ringan.
2. Bank, kantor asuransi, penyelenggara sistem pembayaran, dan ATM, termasuk vendor pengisian ATM dan vendor teknologi informasi (TI) untuk operasi perbankan, call center perbankan, dan operasi ATM.
3. Media cetak dan elektronik.
4. Telekomunikasi, layanan internet, penyiaran dan layanan kabel. TI dan Layanan yang diaktifkan dengan TI (untuk layanan esensial) sebisa mungkin diupayakan untuk bekerja dari rumah, kecuali untuk mobilitas penyelenggara telekomunikasi, vendor/supplier telekomunikasi/TI, dan penyelenggara infrastruktur data.
5. Pengiriman semua bahan dan barang pangan atau barang pokok serta barang penting, termasuk makanan, obat-obatan, peralatan medis.
6. Pompa bensin, LPG, outlet ritel dan penyimpanan minyak dan gas bumi.
7. Pembangkit listrik, unit dan layanan transmisi dan distribusi.
8. Layanan pasar modal sebagaimana yang ditentukan oleh Bursa Efek Indonesia.
9. Layanan ekspedisi barang, termasuk sarana angkutan roda dua berbasis aplikasi dengan batasan hanya untuk mengangkut barang dan tidak untuk penumpang.
10. Layanan penyimpanan dan pergudangan dingin (cold storage).
There has been a lot of talk recently in the press and online about zoom and all of its little security issues. Since the onset of the global pandemic, we have seen surge in "zoom bombing". This is where people with malicious intent look for in-progress zoom meetings to join and cause trouble. There are a number of other issues that exist, such as linkedin trawling of attendees and contact detail snarfing.
I found six simple steps that I am using daily to ensure that I am securing zoom meetings correctly.
1. Add a password to all meetings!
When creating a new Zoom meeting, Zoom will automatically enable the "Require meeting password" setting and assign a random 6 digit password. Make it better by using 14 digits.
You should not uncheck this option as doing so will allow anyone to gain access to your meeting without your permission.
2. Use Waiting Rooms
Zoom allows the host (the one who created the meeting) to enable a waiting room feature that prevents users from entering the meeting without first being admitted by the host.
This feature can be enabled during the meeting creation by opening the advanced settings, checking the 'Enable waiting room' setting, and then clicking on the 'Save' button.
When enabled, anyone who joins the meeting will be placed into a waiting room where they will be shown a message stating "Please wait, the meeting host will let you in soon."
The meeting host will then be alerted when anyone joins the meeting and can see those waiting by clicking on the 'Manage Participants' button on the meeting toolbar.
You can then hover your mouse over each waiting user and 'Admit' them if they belong in the meeting
3. Do not share your meeting ID
Each Zoom user is given a permanent 'Personal Meeting ID' (PMI) that is associated with their account.
If you give your PMI to someone else, they will always be able to check if there is a meeting in progress and potentially join it if a password is not configured.
Instead of sharing your PMI, create new meetings each time that you will share with participants as necessary.
4. Disable participant screen sharing
To prevent your meeting from being hijacked by others, you should prevent participants other than the Host from sharing their screen.
As a host, this can be done in a meeting by clicking on the up arrow next to 'Share Screen' in the Zoom toolbar and then clicking on 'Advanced Sharing Options' as shown below.
5. Lock meetings when everyone has joined
If everyone has joined your meeting and you are not inviting anyone else, you should Lock the meeting so that nobody else can join.
To do this, click on the 'Manage Participants' button on the Zoom toolbar and select 'More' at the bottom of the Participants pane. Then select the 'Lock Meeting' option as shown below.
6. Keep Zoom Updated
If you are prompted to update your Zoom client, please install the update.
With Zoom being so popular at this time, more threat actors will also focus on it to find vulnerabilities. By installing the latest updates as they are released, you will be protected from any discovered vulnerabilities.
More information?
So there we go, the six steps I am using to secure my zoom meetings. I hope you find it useful.
Selama masa work from home, perusahaan harus bisa menggunakan berbagai aplikasi yang dapat diakses dari Internet. Salah satunya adalah Zoho Remotely. ZOHO selaku pemilik produk ini menyiapkan Zoho Remotely agar dapat digunakan oleh banyak orang, khususnya tim dalam perusahaan.
Mari kita lihat fiturnya. Ini adalah tampilannya setelah anda register ke zoho.com.
Banyak hal menarik yang kita perlukan saat ini. Di bagian Communication Remotely, kita melihat 3 aplikasi , yaitu Cliq untuk konferensi personal baik dengan text, audio dan video. Lalu Meeting yang digunakan untuk web conference dan webinar. Dan ShowTime untuk training online. Ketiga aplikasi ini akan memaksimalkan tim kita untuk bekerja dan bertukar informasi dengan cepat.
Bagian berikutnya adalah Collaborate Remotely. Disini kita menemukan WorkDrive, sarana kita menyimpan file sharing. Sprint untuk manajemen proyek secara agile. Dan Projects untuk manajemen proyek.
Berikutnya adalah Assist Remotely. Bagian ini untuk memberikan dukungan teknis kepada pengguna. Ada Assist untuk remote-access ke laptop atau komputer pengguna. Dan Lens untuk memberikan dukungan asistensi secara remote via smartphone pengguna. Tentunya pengguna harus memasang aplikasi Zoho Lens dari Google Play atau AppStore.
Terakhir, ini yang sering kita akses, diberikan nama Be Productive Remotely. Di dalamnya ada program office andalan Zoho, yang dikenal dengan Writer untuk word-processing, Sheet untuk spreadsheet dan Show untuk presentation. Ketiganya telah menjadi alternatif dari Microsoft Office dan bisa diakses secara online.
Untuk bisa memaksimalkan penggunaan Zoho Remotely, maka pengguna harus dimasukkan ke dalam admin dalam satu perusahaan (Company). Selain itu juga perlu akses Internet untuk bisa mengakses semua layanan diatas.
Zoho sendiri telah memiliki banyak mitra di Indonesia, salah satunya adalah PT Daya Cipta Mandiri Solusi sejak 2005. Adapun penggunaan Zoho Remotely ini adalah GRATIS hingga 1 Juli 2020. Silahkan mencoba dan menggunakannya dengan maksimal.
As Eric shared last week, our commitment to strengthening and improving Zoom is our number one priority. We wanted to reach out with a quick overview of our latest release, and highlight the number of new enhancements created specifically for ensuring the security and privacy of our product. For more information on these changes, please reference our Release Notes.
Security Toolbar Icon for Hosts The meeting host will now have a Security option in their meeting controls, which exposes all of Zoom’s existing in-meeting security controls in one place. This includes locking the meeting, enabling Waiting Room, and more. Users can also now enable Waiting Room in a meeting, even if the feature was not turned on before the start of the meeting. For more information, please visit this recently published Blog.
Invite Button on Meeting Client Toolbar The button to invite others to join your Zoom meeting is now available at the bottom of the Participants panel.
Meeting ID No Longer Displayed The meeting ID will no longer be displayed in the title bar of the Zoom meeting window. The meeting ID can be found by clicking on Participants, then Invite or by clicking on the info icon at the top left of the client window.
Remove Attendee Attention Tracking Feature Zoom has removed the attendee attention tracker feature as part of our commitment to the security and privacy of our customers. For more background on this change and how we are pivoting during these unprecedented times, please see a note from our CEO, Eric S. Yuan.
Removal of the Facebook SDK in our iOS client We have reconfigured the feature so that users will still be able to log in with Facebook via their browser.
File Transfers The option to do third-party file transfers in Meeting and Chat was temporarily disabled. Local file transfer is available with our latest release. Third-party file transfers and clickable URLs in meeting chat will be added back in an upcoming release.
New Join Flow for the Web client By default, users will now need to sign in to their Zoom account or create a Zoom account when joining a meeting with the Web client. This can be disabled by the Admin or the User from their settings page.
Join Before Host Emails Disabled Notifications sent to the host via email when participants are waiting for the host to join the meeting have been disabled.
Setting to Allow Participants to Rename Themselves Account admins and hosts can now disable the ability for participants to rename themselves in any meeting. This setting is available at the account, group, and user level in the Web portal.
Language for Directory and Company Directory Domain contacts: The language in your Company directory and Directory has changed. ‘Directory’ is now referred to as ‘Contacts’, ‘My Groups’ has changed to ‘My Contacts’, and ‘Company Directory’ is now listed as ‘All Contacts’ in version 4.6.10.
Domain Contacts Visibility For free Basic and single licensed Pro accounts with unmanaged domains, contacts in the same domain will no longer be visible. We’ve also removed the option to auto-populate your Contacts list with users from the same domain. If you would like to keep those contacts, you can add them as External Contacts.
Please be sure to update to our latest release to take advantage of these new features. We also highly encourage you to register for our webinar to get an overview of this latest release, and subscribe to our Blog for more information and resources in the days to come.
