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COVID-19 and Remote IT Monitoring: Top Considerations for IT Teams

April 10, 2020, 8:50 pm
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remote IT monitoring
As the world races to slow the spread of COVID-19, IT teams are racing to ensure their company’s IT infrastructure can continue supporting the influx of remote workers. Here at Nagios, our top priority is to help you identify ways to use your IT infrastructure monitoring solution for successful and secure remote work.
We know you’re under immense pressure to ensure the performance and security of your IT infrastructure as it changes rapidly. We’re here to help you manage and monitor these changes as the mandate for social distancing increases.

Monitor the security of VPN networks

As more employees are working from home, each of these potentially unsecured networks becomes a security risk to the organization. During normal times, the IT team only has to worry about ensuring the security of a handful of internet connections.  Now, teams have to multiply those connections by how many employees are working from home.
Beyond educating employees on the importance of using secured wi-fi networks and web resources, it’s critical for IT teams to monitor their remotely-connected branch and main offices. Teams can set up alerts for activity that might indicate security breaches. This activity includes failed login attempts and unplanned changes to network and server resources.

How to use Nagios to monitor the security of VPN networks:

Use your Nagios solution to monitor not only the number of users logged into your network via a remote server, but also the company’s network performance during peak and off-hour times.
Monitoring remote users is vital from a security perspective since you’re opening your network to all of these home IP addresses. Teams need to be alerted of login attempts and unusual network load across all of them.
Install Nagios Cross-Platform Agent (NCPA) on all company-issued laptops that employees will use for remote work. NCPA will report on device and network performance and alert you to any hardware or software issues that may occur. For example, if a company-issued laptop uses applications beyond what it’s expected to use or if it requires more bandwidth than anticipated, Nagios can inform IT teams of these issues so they can immediately address performance and security concerns.

Remote IT Monitoring

Monitor the quality of phone calls

Employee internet connection also matters for businesses that rely on being able to make calls. For these companies, making a clear phone call is essential to business continuity. Sales staff and customer support teams, for example, require a strong and stable Internet connection to make calls using Voice over Internet Protocol (VoIP). Because the IT team is not able to certify that each employee has a high-quality, secure internet connection at home, it needs to be able to monitor the quality of these networks and the calls being made. 

How to use Nagios to monitor the quality of phone calls:

Nagios can monitor the quality of these phone calls by checking the VPN client network connectivity of employees whose jobs depend on making clear phone calls. If any of these employees have network issues, the admin can receive an alert and develop a plan for how to improve that employee’s connection. Set up the monitoring of these employees’ networks by installing and actively checking the NCPA agent on company-issued laptops, mentioned above. By pinging each employee’s VPN resources, IT teams will be able to identify issues affecting call quality including packet loss, jitter, Mean Opinion Scores (MOS), and latency.Remote IT Monitoring

Monitor your cloud resources

The load and demand placed on your cloud resources, like Amazon Web Services (AWS), Microsoft Azure, and IBM Cloud, typically comes from only a handful of sources, but is now distributed across many home environments. The increased demand on these services makes it even more critical than usual to monitor the cloud resources your organization uses.
Increased demand placed on cloud resources could lead to performance degradation because of simultaneous connections. If you’re like most organizations, your business relies on the performance of these products, making it essential that you know how they’re performing.

How to use Nagios to monitor cloud resources:

Your Nagios solution can help you identify in real-time any issues with your cloud resources so you can take quick action to troubleshoot and alleviate the burden on the resource. Nagios XI includes several built-in monitoring wizards to allow you to monitor services like cloud-hosted websites, AWS and Azure cloud instances, DigitalOcean Droplets, RackSpace Servers, Google Cloud VMs, and more.
Remote IT Monitoring

Monitor your licenses

Organizations are going to hit limits for certain types of licenses as the number of remote workers increases. We’ve recently been helping clients monitor the number of licenses still available for their virtual desktop infrastructure (VDI). These clients need to receive alerts when they hit a certain threshold, so they know when to purchase additional licenses or move resources around accordingly. Without this proactive monitoring, organizations risk employees not being able to access the VDI, leading to a decrease in employee productivity.

Remote IT Monitoring

How to use Nagios to monitor your licenses:

Your Nagios solution can help you keep track of license use and notify admins when changes to billing and licensing are required. The steps to monitor these licenses will vary depending on the software or hardware solutions implemented. If, for example, a terminal server’s licensing is based on the number of simultaneous users, Nagios XI can be used to check how many users are currently logged onto that server. Our support department can assist you in identifying the most effective ways to not only monitor licenses, but also the performance metrics of these appliances and servers.
The COVID-19 pandemic and its impact on business operations are unprecedented. As companies work diligently to determine how best to respond, IT teams need to leverage the tools available to them and set up automated notifications to alert them to issues in their IT infrastructure. If you need help configuring the monitoring of new servers, networks, or devices, please contact us. We are here to help.
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Welcome to our Online Store at TOKOPEDIA

April 10, 2020, 10:08 pm
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PT Daya Cipta Mandiri Solusi already started have online store since 2013, but since most of our customers are B2B, we focus on B2B sales team. Due to Covid-19 we preparing our online store again to handle request from customers on specific products only .

Please visit our online store at www.tokopedia.com/dcms for detatil.



Please feel free to reach our team through email : dcmsales@dayaciptamandiri.com for your detail requirements.




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Apa kata GARTNER Magic Quadrant for Meeting Solutions

April 16, 2020, 3:36 pm
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Magic Quadrant for Meeting Solutions

Published 5 September 2019 - ID G00354093 - 37 min read
Meeting solutions blend communications, collaboration and content sharing to enable informal and formal meetings anywhere. Along with its Critical Capabilities companion, this research will help application leaders for meeting solutions find the vendors best suited to their needs.

Strategic Planning Assumptions

By 2022, 40% of formal meetings will be facilitated by virtual concierges and advanced analytics.
By 2024, remote work and changing workforce demographics will impact enterprise meetings so that only 25% will take place in person, down from 60% today.

Market Definition/Description

Meeting solutions are collaboration tools that support interactions between participants for daily teamwork, presentations, training and webinars. Enterprise offerings in this market perform equally well for users in meeting spaces, at their desks or when mobile, with integrated voice, video, messaging and content sharing.
Organizations with complex needs typically use separate meeting solutions for informal collaboration (among users within the same team or project) and for more formal meeting scenarios (external presentations, learning/training scenarios and large-scale webinars). This often causes an organization to deploy solutions from more than one vendor.
Application leaders who are responsible for digital workplace applications deploy meeting solutions to:
  • Enhance face-to-face meeting activities (e.g., with content collaboration)
  • Reduce geographic barriers for organizational communication
  • Increase employee engagement for remote workers and team cohesiveness by using video
  • Save time and money by minimizing business travel
  • Train remote participants in multiple locations
  • Deliver corporate or departmental communication events, such as employee town hall meetings
Complete meeting solutions enable richness of information and interaction by combining messaging, content and screen sharing, video, and audio.
Note: Gartner is not evaluating the stand-alone audio-only conferencing market in this research.
Buying Patterns
Based on Gartner client inquiry and reference customers, enterprise buyers for meeting solutions come from both IT and lines of business (LOBs), whose needs differ:
  • IT buyers weigh the audio/video requirements and content sharing capabilities for enterprise meeting solutions in assessing purchasing decisions for horizontal use cases as well as broader unified communications and collaboration (UCC) goals.
  • LOBs desire support for specific use cases, such as training, HR interviews of candidates, sales acceleration and marketing webinars.
To optimize cost, meeting solution decisions are made in the context of an organization’s overall collaboration approach, as well as investments in cloud office products that have similar capabilities. It is still often the case that buying decisions for meeting solutions are done independent of decisions regarding enterprise voice platforms, though vendors are increasingly attempting to bundle these two pillars of unified communications.
Many larger organizations choose a tiered approach rather than a single vendor to deliver best-in-class capabilities across a variety of meeting scenarios. Smaller businesses frequently rely on a single meeting service to meet their less-demanding business requirements, focusing primarily on ease of use and cost sensitivities.
Application leaders face a predominantly cloud-based market for meeting solutions, although a minority of buyers still seek hybrid, premises-based as well as managed and dedicated deployment options.
As part of this Magic Quadrant research process, Gartner asked the included vendors’ reference customers to list the key desired business outcomes when purchasing their chosen meeting solution. Here are the five top desired outcomes they cited, in priority order:
  1. Creating operational efficiencies
  2. Cost management
  3. Driving innovation
  4. Improving business process agility
  5. Enhancing decision making
Trends
Gartner has a strategic planning assumption that may assist application leaders focused on the digital workplace in formulating their position on meeting solutions:
By 2024, remote work and changing workforce demographics will impact enterprise meetings so that only 25% will take place in person, down from 60% today.
Gartner conducted a digital workplace consumer study (see Note 1) to understand digital workers — specifically, shifts and trends in their sentiments and expectations, their level of engagement, and their satisfaction with the applications that their organization provides. The study results show that, in general, workers prefer to have fewer face-to-face meetings than they do today. Also, workers feel they now have sufficient technology to meet from anywhere. Workers without dedicated desks in the office prefer to work remotely, and younger demographics do more video from their desks and laptops rather than from office meeting rooms.
Vendors are responding to this strategic planning assumption and other factors in the meeting solution market by delivering:
  • New designs based on ease of use for simplification of host controls, quick joining to meetings, and integration to conference room systems.
  • Blended asynchronous (messaging, content, scheduling, tasks, recordings) and synchronous (voice, audio, screen sharing) collaboration in persistent rooms or workspaces.
  • Equal capabilities across diverse endpoint types, from group video system codecs to desktops, laptops (through browsers or clients), smartphones, tablets and so on.
  • Transcription and language translation for delivering webinars, town hall meetings and quarterly business reviews.
  • Artificial intelligence (AI)-influenced technologies that improve the videoconference room experience by automating the meeting join and content sharing processes.
  • Optimization of delivery to enterprise networks — for example, by supporting security via VPN or broadcast via CDN.
  • Visibility into the enterprise video estate, with integrated management and reporting software providing information on meeting solution performance and usage.
  • Integration with related collaboration investments, including UCC and cloud office.
  • Pricing models that span a range from low-end freemium to high-end premium services.

Magic Quadrant

Figure 1. Magic Quadrant for Meeting Solutions
Source: Gartner (September 2019)
Magic Quadrant for Meeting Solutions

Vendor Strengths and Cautions

Adobe

Adobe offers Adobe Connect as SaaS, premises-based, managed service and dedicated deployment options.
Strengths
  • Adobe’s focus on customers in government, healthcare, financial services and higher education makes it appealing for environments where a meeting solution must be tailored to specific roles or business needs.
  • Adobe Connect’s feature parity across desktop and mobile clients, as well as its key partnerships for hosting, makes it suitable for global organizations supporting desk and mobile workers.
  • Reference customers indicated that the richness of its product feature set is a notable strength of Adobe Connect.
Cautions
  • Adobe has not invested in pursuing some innovations, such as virtual assistants, its own integrated digital whiteboard hardware or integration with smart devices that competitors have.
  • As a stand-alone meeting solution, Adobe Connect competes in a market in which cloud office or UCaaS vendors have demonstrated larger deployments, greater scale and more significant growth.
  • Adobe’s reference customers report that additional plug-ins, applets or external products needed to be leveraged to support their meeting use cases.

Avaya

Avaya offers its Intelligent Xperiences (IX) meeting solutions as SaaS, premises-based, hybrid, managed and dedicated hosted deployment models, along with its own branded conference room endpoints. It also offers IX Collaboration as SaaS for workstream collaboration.
Strengths
  • Avaya offers a variety of deployment options for its meeting solution, giving customers more configuration choices than typically found in this market.
  • Avaya offers IX as an integrated experience within its communication and collaboration suite of offerings — simplifying adoption for end users.
  • Reference customers report that the audio and video quality of Avaya’s meeting solutions is a strength.
Cautions
  • Avaya trails other vendors in the meeting solution space in introducing innovations such as digital whiteboards, conference room smart devices, transcription and leveraging AI to automate the end-user experience in conference rooms.
  • Avaya has been late to market with its rollout of a highly scalable, SaaS-based meeting solution, and has not demonstrated wide adoption of its stand-alone meeting solution in the enterprise segment.
  • Reference customers surveyed by Gartner stated that they wished Avaya offered more opportunities to interoperate with external meeting solutions.

BlueJeans

BlueJeans offers its BlueJeans Meetings and Events solutions as SaaS, along with partner endpoints for conference rooms and a cloud-based video interop gateway for Microsoft Teams.
Strengths
  • BlueJeans has a robust video meeting service and is looking to expand its business through strategic partnerships with Dolby (including a Rooms-as-a-Service option), Microsoft and Facebook.
  • BlueJeans has demonstrated that it is listening to its customers by developing new capabilities, such as more efficient meetings processes through its smart meetings initiative.
  • Service reliability and improved ease of use were mentioned by BlueJeans reference customers as strengths of its meeting solution.
Cautions
  • BlueJeans supports only SaaS-based delivery with typical licensing models. This approach inhibits adoption by organizations desiring freemium and dedicated deployment options.
  • BlueJeans needs to generate greater awareness of its capabilities in order to compete more effectively with the better-capitalized leaders in this market.
  • According to some of its reference customers, BlueJeans would better serve its customers if it improved its global sales and customer service presence.

Cisco

Cisco offers a variety of meeting solutions, together with a portfolio of video endpoints that span from huddle room solutions to large, customized environments. For premises-based deployments, Cisco Meeting Server is its leading product. Cisco Webex Meetings is offered as SaaS or hybrid deployments. The vendor also offers Cisco Webex Teams as SaaS or hybrid deployments for workstream collaboration.
Strengths
  • Cisco’s range of video infrastructure, endpoint and application offerings enable more fully integrated deployment options than any other competitor in this Magic Quadrant. Its offering includes hybrid architectures that help maximize quality and security.
  • Cisco has a mature and comprehensive vertical industry program that addresses specific use cases as well as regulatory and compliance requirements for various industries, such as healthcare, financial services and the public sector.
  • Reference customers note Cisco’s ability to deliver its meeting solutions globally as well as customer visibility into its product roadmap as strengths.
Cautions
  • Enterprise buyers can face multiple and overlapping UC and meeting-related products from Cisco, which challenge decision making on which product to deploy.
  • Cisco’s licensing plans continue to evolve, which can create complexity for buyers and channel partners. This is in contrast to the broader market pricing direction toward simplicity.
  • Cisco’s reference customers reported that Webex Meetings should leverage additional plug-ins, applets or external products to create better workflows with their preferred business applications.

Enghouse Systems (Vidyo)

Having acquired Vidyo in May 2019, Enghouse Systems offers its Vidyo-branded meeting solutions as SaaS, premises-based, hybrid, dedicated and managed service deployment options, along with its branded conference room endpoints.
Strengths
  • Vidyo has an extensive range of deployment options and presence in every major global region, with direct sales, distributors and resellers able to provide sales, delivery and support.
  • Vidyo has one of the most comprehensive API strategies of the vendors in this Magic Quadrant. This is critical for those customers needing to embed video into business applications with a full range of customization options.
  • Ease of deployment and maintenance was cited as a strength by Vidyo’s reference customers.
Cautions
  • Vidyo trails the other vendors in this market in introducing innovations such as digital whiteboards, conference room smart devices, and transcription of either live or recorded meetings.
  • Based on Gartner’s vendor survey for this research, Vidyo offers a lower level of guaranteed meeting solution availability for its SaaS-based service versus the majority of vendors in this Magic Quadrant.
  • Vidyo’s reference customers cited interoperability with legacy or external meeting solutions as a weakness.

Google

Google offers Hangouts Meet and Hangouts Chat as SaaS, along with its own and partner-branded conference room endpoints.
Strengths
  • Customers benefit from the ability to create meeting workflows across other G Suite products, as well as from Google’s substantial ecosystem of vendor and software partnerships, to further enhance meeting experiences.
  • Hangouts Meet is included with G Suite, making it compelling and sensible for enterprises that have “gone Google” to get full value out of their investment by using the vendor’s meeting solution.
  • Ease of deployment and maintenance was cited as a strength by Google’s reference customers.
Cautions
  • Google’s innovation with meeting virtual assistants is limited to interactions with its @meet chatbot, whereas some competitors have advanced to offer voice command interaction or their own smart devices for enterprise.
  • Hangouts Meet is included with G Suite as part of a horizontal collaboration offering. As such, unlike some competitors, the Google offering is not customized for particular vertical industries.
  • Google’s reference customers want Hangouts Meet to offer better interoperability with legacy or external meeting solutions.

Huawei

Huawei offers its own conference room endpoints and infrastructure for premises-based deployments, and its eSpace cloud-based meeting solution platform as SaaS.
Strengths
  • Huawei includes several product features that most vendors in this Magic Quadrant lack, including virtual breakout room support, automated translation of meeting transcripts into two other languages, and native support of its room systems for using displays as digital signage.
  • Huawei has a track record of responding to changing market expectations for meeting solutions, having introduced capabilities such as flexibility in meeting recording archiving and retention, and extended options for meeting recording exports to third-party services.
  • High-quality audio and video was mentioned by Huawei’s reference customers as a strength of its meeting portfolio.
Cautions
  • Huawei has limited adoption processes and programs to help customers succeed with deployments of its meeting solution.
  • Huawei’s reference customers noted a desire for more integration options with business software applications and cloud-based services.
  • As of August 2019, Huawei is facing economic sanctions from the U.S. government. The impact is unknown due to changing details of potential restrictions, but reduced availability of some of its products and services globally may be possible.

Lifesize

Lifesize Icon meeting room systems can be purchased in tandem with a subscription to the Lifesize Cloud conferencing service, or as a stand-alone endpoint.
Strengths
  • Lifesize has aggressively expanded its channels to market and sales initiatives in EMEA and APAC, and accompanied those efforts with a wide range of licensing offers to meet local preferences for purchase and service platform engagement.
  • Lifesize offers a meeting solution with integrated videoconference room endpoints and a robust feature set, offering capabilities that some of its competitors do not. These include wireless screen presentation, digital signage and virtual meeting assistants.
  • The quality of audio and video as well as ease of deployment were cited as strengths by Lifesize’s reference customers.
Cautions
  • Lifesize needs to expand its options for improving content delivery and reducing internal network congestion for large video broadcasts, such as town halls and webinars.
  • Larger enterprise customers sometimes do not include Lifesize in their considerations for meeting solutions, mainly due to lower market awareness compared to other vendors in this Magic Quadrant.
  • Some of Lifesize’s reference customers desire a stronger global sales and customer service presence to support their multinational enterprise.

LogMeIn

LogMeIn offers GoToMeeting, GoToTraining, GoToWebinar, GoToRoom, GoToConnect and join.me as SaaS, along with partner endpoints for conference rooms.
Strengths
  • LogMeIn has focused on improving meeting workflows, as evidenced by its extensive integrations to third-party productivity, scheduling and sales acceleration solutions. It has also focused on developing meeting transcription as a default feature of its products.
  • LogMeIn operates meeting solutions that are popular among enterprises and LOBs, and at a scale greater than most of its competitors in this Magic Quadrant.
  • Reference customers surveyed by Gartner report the vendor’s service reliability and consistency, as well as the responsiveness of customer service, as strengths.
Cautions
  • LogMeIn may not be suitable for organizations that desire innovation around physical digital whiteboard meeting endpoints, for which competitors have productized offerings.
  • LogMeIn’s support for live broadcast does not include technology to accelerate video delivery on internal networks, which is often useful in the live town hall broadcast scenario. Some competitors have their own video optimization technology or partner with third parties for this.
  • Better interoperability with legacy and external meeting solutions is desired by LogMeIn reference customers.

Microsoft

Microsoft offers Skype for Business for hybrid, premises-based, dedicated and managed service deployment. It also offers Skype for Business Online and Microsoft Teams as SaaS. The vendor offers a portfolio of partner-branded conference room endpoints for Microsoft Teams, and its own Surface Hub device for collaboration.
Strengths
  • Microsoft’s deployment options make it a flexible choice suitable for most organizations. It offers a free version of Microsoft Teams that would be useful for organizations wishing to experiment and compare against other workstream collaboration and meeting offerings.
  • Microsoft has demonstrated its focus on customer experience by addressing the needs of enterprise IT buyers and common workforce roles, supporting customer success with extensive change management materials, processes and partners, and with deployments in large customer environments.
  • Reference customers surveyed by Gartner report Microsoft’s pace of innovation and improvements as well as service consistency as strengths of Microsoft Teams.
Cautions
  • To plan and execute large live meeting broadcasts with Microsoft technologies requires an understanding of multiple products (Microsoft Teams, Microsoft Stream, Yammer), multiple event models (e.g., production studio quality or self-service) and possible third-party video delivery optimization (e.g., ECDN, P2P or multicast).
  • Microsoft Skype for Business and Microsoft Teams are horizontal communication offerings. Microsoft Teams includes some functions for collaboration in educational scenarios but depends on partners for other vertical industries.
  • Microsoft’s reference customers report a desire for better interoperability with external meeting solutions when using Microsoft Teams.

Pexip

Pexip offers its cloud-based meeting solution platform as SaaS, and its virtualized video infrastructure software, Infinity, as a premises-based or managed service.
Strengths
  • The merger of Pexip with Videxio at the end of 2018 has created a scalable videoconferencing solution that provides a unified experience across mobile, desktop and conference room endpoints.
  • Pexip’s partnerships with Microsoft and Google enable it to offer video interoperability between those cloud office UC solutions and group videoconferencing systems across the enterprise estate.
  • Interoperability with legacy and external meeting solutions is a notable strength of Pexip, according to its reference customers.
Cautions
  • Although Pexip has a native capability to optimize video over a WAN, it does not partner with any other vendor for content delivery/acceleration networking or peer-to-peer delivery.
  • Pexip does not directly offer client- or server-based meeting recording options. However, it does integrate with cloud- and premises-based third-party recording and archiving services.
  • Reference customers say they want Pexip’s meeting solution to leverage plug-ins, applets or external products to satisfy their complex meeting use cases and workflows.

PGi

PGi offers SaaS and hybrid deployment models for its GlobalMeet suite, and also offers a stand-alone audioconferencing service.
Strengths
  • PGi’s GlobalMeet portfolio has the capabilities and global reach to satisfy businesses of all sizes and locations, with meeting solutions that are anchored in its well-established audioconferencing service.
  • GlobalMeet’s Webinar and Webcast offerings include the required capabilities to deliver a highly scalable, feature-rich experience for large corporate events.
  • Reference customers cite quality of audio as a strength of PGi’s GlobalMeet offerings.
Cautions
  • PGi’s pace of innovation trails that of some vendors in this market, specifically with respect to improving conference room experiences through the use of automation and smart devices.
  • GlobalMeet is designed to satisfy the generalized meeting solution market, but lacks the partners and integration options to deliver a portfolio of vertical market solutions.
  • The GlobalMeet client is less intuitive than some of its reference customers would like. Application leaders should anticipate budgeting more time for end-user training when deploying GlobalMeet.

StarLeaf

StarLeaf offers a SaaS deployment option for its StarLeaf Cloud meeting solution along with its portfolio of conference room endpoints.
Strengths
  • StarLeaf’s video collaboration solution is resonating with buyers seeking a reliable platform that delivers high-quality meeting experiences in its conference rooms. This is evidenced by the vendor’s impressive growth in its targeted markets.
  • StarLeaf has implemented a multichannel customer success program that helps clients get onboard the service quickly, and analytics to support growth in adoption across the user community.
  • Ease of deployment and interoperability with external meeting solutions are reported as strengths by StarLeaf’s reference customers.
Cautions
  • StarLeaf’s meeting service is offered as SaaS only, which can limit adoption by organizations requiring premises-based or dedicated hosted deployment options.
  • StarLeaf offers fewer options for recording meetings than other vendors in this market, which may be a problem for organizations that need more flexibility and capability in how meetings are recorded and archived with video content management systems.
  • Some reference customers said they desire a wider global sales and customer service presence from StarLeaf.

TrueConf

TrueConf offers TrueConf Server for premises-based deployments and TrueConf Online as SaaS, along with partner endpoints for conference rooms.
Strengths
  • For the regions in which the vendor operates, TrueConf’s focus on areas such as government, legal, healthcare and education makes it appealing for environments where a meeting solution must be tailored to specific vertical industries.
  • TrueConf has a rich feature set for conference rooms, desktops and mobile devices. This feature set supports industry standard and legacy video systems, and leverages machine learning and other techniques for bandwidth adaptation and to support high-quality video.
  • TrueConf’s meeting solution consistency and reliability was mentioned as a strength by its reference customers.
Cautions
  • TrueConf has not invested in some areas where competitors are innovating, such as with physical digital whiteboards or smart virtual personal meeting assistants.
  • Most customers use TrueConf Server rather than TrueConf Online, with scalability capped at 250 participants for Server and 120 participants for Online. TrueConf’s architecture has acceleration technology to improve video on internal networks, and the vendor has external CDN partnerships, but buyers should validate what third-party elements will be needed to run very large live webcasts.
  • Wider global presence and integration with business applications are desired by TrueConf’s reference customers.

Zoom

Zoom offers SaaS, hybrid, managed service and dedicated deployment options for its Zoom Meeting and Zoom Video Webinar solutions, along with its partners’ conference room endpoints.
Strengths
  • Zoom’s wide array of deployment options, including freemium, allows organizations flexibility when considering how best to consume its increasingly popular video collaboration service.
  • Zoom’s rich meeting solution feature set, expanding partner community, and integration with services such as Slack and RingCentral are driving demand for the vendor’s services by end users and IT organizations alike.
  • Service reliability and the pace of innovation and improvements were cited by Zoom’s reference customers as strengths.
Cautions
  • Zoom maintains both direct and indirect sales channel selling processes. This can sometimes lead to sales channel conflicts, which can confuse IT buyers or lengthen negotiations unnecessarily.
  • The cost to purchase Zoom’s meeting solutions is typically lower than that of most competitors, but buyers need to be aware that the items bundled in at no additional cost initially may carry a price increase upon service renewal.
  • Zoom’s reference customers cite a desire for more integration options for their preferred business applications, as well as better interoperability with external meeting solutions.

ZTE

ZTE offers SaaS, hybrid, managed service and dedicated deployment options for its TrueMeet meeting solutions, along with its portfolio of conference room endpoints.
Strengths
  • ZTE offers the features and endpoints required to meet the demands of IT buyers who want to offer their end users a high-quality videoconference experience.
  • ZTE offers a variety of deployment options for its meeting solution, giving customers more configuration choices than typically found in this market.
  • Reference customers report high-quality video and service reliability as strengths of ZTE’s meeting solution.
Cautions
  • ZTE’s meeting solutions are designed to satisfy the generalized videoconferencing market, and lack the integration options to deliver vertical market solutions.
  • ZTE’s primary product and service partner community is in China. Organizations with facilities outside of China should ensure there will be sufficient product supply and support in their regions.
  • Reference customers surveyed for this report cite a desire for better TrueMeet integration options with their preferred business applications from ZTE.

Vendors Added and Dropped

We review and adjust our inclusion criteria for Magic Quadrants as markets change. As a result of these adjustments, the mix of vendors in any Magic Quadrant may change over time. A vendor’s appearance in a Magic Quadrant one year and not the next does not necessarily indicate that we have changed our opinion of that vendor. It may be a reflection of a change in the market and, therefore, changed evaluation criteria, or of a change of focus by that vendor.

Added

  • Avaya — The revenue for its meeting segment in the UCC portfolio now exceeds the required threshold.
  • Enghouse Systems (Vidyo) — Enghouse has acquired Vidyo, which has appeared in prior iterations of this research.
  • Pexip — Its merger with Videxio now provides for the service delivery capabilities that enterprise IT buyers require.
  • TrueConf — The revenue for its meeting solution now exceeds the required threshold.
  • ZTE — It has featured in prior iterations but was excluded from the 2018 report because of export-control-related political decisions that impacted its operational status at that time.

Dropped

  • Arkadin — Shifts in its portfolio have resulted in its latest offerings not meeting the inclusion criteria.

Inclusion and Exclusion Criteria

We use the same criteria for both the Magic Quadrant and Critical Capabilities research:
  • The solution must provide at least the following functionality:
    • Presentation delivery — All participants can see an online presentation, which is under the control of one participant designated the presenter.
    • Desktop or application sharing — All participants can see, but not necessarily directly interact with or modify, the presenter’s desktop or a specific application on the presenter’s system.
    • Text chat — Participants can exchange real-time textual messages with other participants or the presenter using an instant messaging (IM)-like interface.
    • Basic security — Encrypted data transfer, password-protected meetings, and host controls that reveal meeting attendees, as well as mute, block and drop those attendees.
    • Integrated VoIP audio — To remove or reduce the need for telephone-based audio, qualifying solutions must offer the option to use a speaker and microphone (or a headset) to enable participants to listen and speak from their PCs, Macs or mobile devices.
    • Video — The solution must show live multiparty video feeds of presenters and participants from desktop clients, room systems or mobile devices.
    • Mobility — Specific support for audio, video and content sharing from mobile devices and tablets.
    • Reporting — Detailed reporting for user and room participation, call, device and feature usage (content share, video, recording, whiteboard, etc.), and service performance metrics (QoS).
    • Meetings — Support for at least 50 individual participants. Participants are defined as individuals joining from their own client or a group video system (e.g., multiple people joining from a single conference room on one group system counts as one participant). Solutions that support only one-to-one interaction or small groups are not covered by this research.
    • Webinars — Live streaming of large meetings or webinars with more than 1,000 concurrent participants, as well as integration with content delivery networks for live streaming of large-scale webinars.
  • The vendor must have at least $15 million in annual revenue in its last fiscal year from sales of meeting solution products or cloud services, and must validate that revenue via public filings, CEO/CFO attestation or audited statement.
  • The vendor must develop and market its primary meeting solution, not only resell a meeting solution produced by another company. Additionally, the vendor must illustrate that at least 40% of its total meeting solution revenue in 2018 was attributed to selling its own meeting solution — defined as offering the required functionality as shown above.
  • The vendor must identify at least five reference customers that validate enterprise-scale deployments (whether on-premises or cloud-based). This research focuses primarily on the large and very large enterprise market (vendors primarily focused on SMBs are not included). At least one reference customer must have more than 1,000 seats of internal users.
  • Sales and marketing efforts connected with the solution must not be limited primarily to a particular vertical or horizontal process (such as training).

Evaluation Criteria

Ability to Execute

Several factors contributed to the vendors’ positions on the Ability to Execute axis:
  • We evaluated the capabilities of the vendors’ products separately for basic and advanced functionality. This factor carried a higher weighting this year in the evaluation, as IT buyers are increasingly looking for meeting solutions that can satisfy a variety of meeting scenarios and collaboration experiences.
  • As this market includes several small and midsize vendors with uncertain futures, financial viability was an important factor.
  • We judged the customer experience by assessing rollout and adoption programs, reviewing the extent to which the vendors support their largest enterprise customers and surveying users identified as reference customers by the vendors.

Table 1: Ability to Execute Evaluation Criteria

Evaluation Criteria
Weighting
Product or Service
High
Overall Viability
High
Sales Execution/Pricing
Medium
Market Responsiveness/Record
Medium
Marketing Execution
Medium
Customer Experience
High
Operations
Medium
Source: Gartner (September 2019)

Completeness of Vision

We evaluated the vendors’ Completeness of Vision by examining customers’ requirements for usage and purchasing, and by assessing how the products aligned with these requirements:
  • To evaluate vendors’ marketing and product strategies, we looked at how they position their products and whether their products adequately address the chosen positioning.
  • We rated the sales and product strategies that offer flexibility in supporting multiple deployment models higher than a strategy of concentrating on more limited deployment models and meeting use cases.
  • We evaluated vendors’ product innovation and ability to address the trends we expect to see in the meeting solution market. This factor carried a higher weighting in the evaluation this year as this market is seeing an increasing pace of innovation due to the influence of AI and automation.

Table 2: Completeness of Vision Evaluation Criteria

Evaluation Criteria
Weighting
Market Understanding
High
Marketing Strategy
Medium
Sales Strategy
High
Offering (Product) Strategy
Medium
Business Model
Medium
Vertical/Industry Strategy
Medium
Innovation
High
Geographic Strategy
Medium
Source: Gartner (September 2019)

Quadrant Descriptions

Leaders

Leaders have achieved significant influence and market share relative to their competitors in the meeting solution market, while demonstrating an ability to respond to customers’ needs. Leaders have robust, scalable meeting solutions with a wide range of features to satisfy all meeting scenarios, a large installed base, acceptable financial performance and good distribution. Leaders are doing well today and are prepared for the future.

Challengers

Challengers are characterized by operational excellence and good standing in the meeting solution market. Compared with Leaders and Visionaries, their solutions may lack the same pace of innovation and the collaboration or host control features to support all meeting use cases. Additionally, they may lack the necessary licensing model flexibility and offerings to satisfy vertical market requirements.

Visionaries

Visionaries typically have important, unique and/or well-developed collaboration capabilities in their meeting solutions. They provide key innovations that point to the future of this market, and have the features needed to satisfy a variety of meeting solution use cases. However, they have not yet developed a large installed base or sufficiently substantial finances to be considered a Leader and influence the whole market.

Niche Players

Niche Players have good technology in their meeting solutions and should be considered by many businesses in order to satisfy their meeting requirements. They are, however, limited by their size, competitive pressures from more influential vendors, geographic reach and/or financial circumstances. Some have chosen a niche strategy (for example, regional vendors with a local focus, or targeted functionality such as premises-based videoconference room solutions).

Context

Meeting solutions are often purchased by departments and LOBs. Application leaders in the digital workplace responsible for collaboration, real-time technology and infrastructure should:
  • Ensure desirable collaborative user experiences by first determining the types of meetings held by their organization.
  • Prioritize ease of use by selecting technologies and collaborative capabilities that will be accessible to and appreciated by both the meeting organizers and their attendees.
  • Engage technical architects to map out a future architecture with respect to real-time technologies.
  • Influence sourcing/procurement officers to ensure that future investments in real-time technologies are aligned and can be integrated with the established architecture.
Meeting solution decisions should be made together with other decisions about communications and collaboration infrastructure.

Market Overview

The meeting solution market is composed of a diverse set of vendors vying to satisfy the widening set of meeting and collaboration use cases typically found in businesses of all sizes. Given the dynamic nature of the meeting solution market, application leaders responsible for communications and collaboration have a rich variety of solutions to choose from. Furthermore, buyers for both whole enterprises and LOBs can select from freemium, best-of-breed stand-alone and bundled software and hardware offerings to suit a range of needs, from the smallest online meeting to the largest webcast.
Vendors in this Magic Quadrant include:
  • Vendors with branded endpoints for the conference room mated to their cloud or premises-based meeting or UC solution — Avaya, Cisco, Huawei, Lifesize, StarLeaf, Vidyo, ZTE
  • Meeting solution vendors with services delivered from mainly a public cloud infrastructure, without their own conference room hardware — BlueJeans, LogMeIn, Pexip, PGi, TrueConf, Zoom
  • Business application vendors — Adobe, Google, Microsoft
Buyers tend to gravitate toward one of these groups when selecting vendors to investigate, based on related IT investments and services, preexisting relationships, brand awareness, or buying center.
Other significant vendors exist in the market but did not qualify for this Magic Quadrant:
  • Vendors with meeting solution components — for example, Creston, Logitech, Poly
These and other vendors offer valuable and complementary audio/video components for conference room and desktop environments. They do not, however, have the full portfolio of meeting solution capabilities as defined in the inclusion criteria for this Magic Quadrant:
  • Multiservice carriers focused on the audioconferencing market — for example, BT, Verizon, West (Intercall)
These multiservice carriers primarily depend on selling audioconferencing services bundled with a third-party meeting solution provider, such as Cisco.
Meeting solutions are deployed using several different delivery models. SaaS is the most prominent, but there are also options for premises-based, hybrid, managed and dedicated services — and there are buyers for all types. SaaS deployments enable organizations to receive the benefits of UCC without investing in UCC infrastructure. Good-quality audio, desktop sharing and desktop video can be preferable because time to deployment can be faster than some HD voice and video solutions, which may require upgrades to the network to support on-net collaboration.
Explanations of the five basic deployment options for meeting solutions are as follows:
  • SaaS — The meeting solution runs on the vendor’s (or a partner’s) system on a multitenancy basis. Users access the capabilities over the internet and sometimes over managed or private data networks.
  • Premises-based — Software is installed on systems owned and operated by the client enterprise.
  • Hybrid — The SaaS and on-premises models are combined by allowing segmentation of users across either environments, or failover from on-premises to SaaS, in either automated or manual fashion, in high-load conditions or when disaster strikes.
  • Managed service — IT management of the meeting solution is fully outsourced and managed directly by the vendor or a third-party provider.
  • Dedicated service — The SaaS and managed service models are combined by fully outsourcing the management of a meeting solution directly to the vendor, but with dedicated hardware resources allocated solely to the enterprise customer.

Trends in the Market

Buyers of meeting solutions are increasingly interested in converged solutions that offer embedded audio, along with video and collaborative capabilities (e.g., screen sharing, virtual whiteboards). The market’s focus has shifted away from narrow categories based on delivery mechanisms toward broader, ubiquitous access. Meeting technologies have developed in the past few years to allow users to benefit from the collaborative experiences whether they are using videoconference room systems, sitting at their desks using desktop or web clients, or accessing from mobile devices. While the cloud-based meeting solutions vendors initially focused on delivered services to PC clients and mobile apps, more care has been taken in recent years to improve ease of accessibility from videoconference room systems.
Support for Collaboration Modes
Meeting solutions are merging with asynchronous office collaboration (referred to by Gartner as “workstream collaboration”), social networking and the use of CRM applications. It is becoming more common to see capabilities associated with these areas only a single click away, to improve responsiveness and speed of collaboration with partners and customers.
Workstream collaboration applications blend multiple collaboration and communication modalities, such as messaging, content and meetings. They both augment and displace traditional meeting solutions in the enterprise by enabling more-fluid execution of nonroutine work. Examples of such applications are Cisco Webex Teams, Google Hangouts Chat, Microsoft Teams and Slack, as well as many emerging competitors.
Taken to another level, the cost-effective integration of meeting solutions with cloud office services such as Microsoft Office 365 and Google G Suite represents the additional convergence of synchronous and asynchronous collaboration. The momentum behind cloud office services is one factor exposing more end users to meeting solutions for collaboration. It also affects stand-alone meeting solution vendors, as buyers seek to optimize costs.
Integration With UCC Infrastructure
Integration of meeting solution capabilities with UCC infrastructure gives UCC vendors strong leverage in enterprises. Best-of-breed meeting solution vendors must ensure integration with UCC offerings to gain further traction in enterprises beyond individual LOBs.
The democratization of video by the use of mobile endpoints — whether through bring your own device (BYOD) or corporate-owned, privately enabled (COPE) schemes — is complicated by requirements to support multiple form factors, mobile operating systems and browsers.
Deployments of inexpensive room video systems backed by cloud-based meeting services allow IT planners to lower the cost of adoption of video capabilities.
Vendors and digital workplace leaders are paying more attention to the “huddle room” use case by addressing requirements for smaller work/conference areas that accommodate up to four people and are suitable for ad hoc collaboration.
A desire for absolute consistency of user experience in any meeting context is driving enterprises to acquire meeting solutions that support diverse endpoints. This includes digital whiteboards that, with enough sophistication, can serve as team collaboration devices.
AI Influences
Meeting solution vendors are embedding AI within their products. In this year’s Magic Quadrant, approximately 80% of the participating vendors have some version of meeting transcription, much of which is based on natural language processing (NLP) technology with AI. It is common for meeting solution vendors without their own AI technologies to integrate with mainstream technology partners such as Amazon, Google, IBM and Microsoft.
Some vendors are enhancing their AI portfolios through acquisition, such as Cisco, which in 2019 announced its intent to acquire Voicea. Others leverage partnerships with emerging specialist vendors such as Otter.ai. Some vendors have virtual meeting assistants or bots that automate routine work for scheduling, inviting the appropriate people, intelligent search and content management.
Webcasting Functionality
Large-scale webcasting has been the domain of specialist streaming and enterprise video content management vendors. It is increasingly common, however, for high-end meeting solution vendors to handle live streaming requirements at a more modest scale. For example, these vendors offer solutions to support a few hundred or a thousand attendees at a company town hall meeting or a quarterly shareholder meeting. It is becoming more common for these solutions to have integration into public CDNs or internal enterprise CDNs to improve video quality and reduce internet bandwidth usage.
Browser and Application Options
Rich-client applications on the desktop and native mobile apps offer the most features and functionality for presenters, more-intelligent handling of network variability, and better telemetry for service operators. Common browsers continue to increase support for more feature-rich experiences for presenters and attendees alike, leading meeting solution vendors to announce more feature parity between their rich and browser-based clients.
A common expectation is that guests in a browser-only mode with no plug-ins will receive an enjoyable experience, with the added convenience of not needing to download software to their personal devices.
Growing Expectation of Automation in Videoconference Rooms
Ease of use from videoconference rooms has long been a source of end-user frustration and a drain on IT efforts. Vendors in the meeting solution market have begun innovating to bring automated processes to the conference room, including:
  • Proximity detection via beacons, sensors or mobile apps to identify users as they enter the conference room, to ensure a more reliable and simpler joining experience.
  • Intelligent video framing of meeting participants to provide the best field of view or showcase the active speaker automatically.
  • Virtual meeting assistants with speech recognition to drive meeting processes and content management tasks.
  • Background noise cancellation/HD audio to improve overall audio experience.
  • Facial recognition for logging attendance or identifying speakers.
The Freemium Influence
The influence of the freemium model, which has fueled rapid growth for vendors such as LogMeIn and Zoom, remains strong in this market.
With this type of model, vendors use free services for smaller, less-complex meetings to drive viral adoption of their platforms, often by LOBs. They then upsell more-complex enterprise features, such as higher capacity, integration with room video systems and provisioning via directories, which appeal to IT and procurement buyers.
Enthusiastic uptake of the freemium model has contributed to downward pricing pressure in the meeting solution market. In addition, exposure to free or inexpensive offerings from vendors such as Microsoft and Google has increased users’ familiarity and comfort with chat, video and content sharing. Furthermore, the consumerization of IT has encouraged broader adoption of meeting technology within enterprises.

Acronym Key and Glossary Terms

CDN
content delivery network
LOB
line of business
SaaS
software as a service
UCC
unified communications and collaboration
VoIP
voice over IP
WebRTC
Web Real-Time Communications

Evidence

In researching this Magic Quadrant, we gathered market information via briefings by and direct surveys of the vendors and their reference customers. We also drew on insights gained from our interactions with Gartner clients.

Note 12019 Gartner Digital Workplace Survey

Results presented are based on the 2019 Gartner Digital Workplace Consumer Survey conducted to understand digital workers — specifically, shifts and trends in their sentiments and expectations, their level of engagement, and their satisfaction with the applications that their organization provides.
The research was conducted online from March through April 2019 among 7,261 respondents in the U.S., Europe and APAC. Participants were screened for full-time employment in organizations with 100 or more employees, and were required to use digital technology for work purposes. Ages ranged from 18 through 74 years old, with quotas and weighting applied for age, gender, region and income, so that results are representative of working country populations.
Disclaimer: Results of this study do not represent “global” findings or the market as a whole but are a simple average of results for the targeted countries covered in this survey.

Evaluation Criteria Definitions

Ability to Execute

Product/Service: Core goods and services offered by the vendor for the defined market. This includes current product/service capabilities, quality, feature sets, skills and so on, whether offered natively or through OEM agreements/partnerships as defined in the market definition and detailed in the subcriteria.
Overall Viability: Viability includes an assessment of the overall organization's financial health, the financial and practical success of the business unit, and the likelihood that the individual business unit will continue investing in the product, will continue offering the product and will advance the state of the art within the organization's portfolio of products.
Sales Execution/Pricing: The vendor's capabilities in all presales activities and the structure that supports them. This includes deal management, pricing and negotiation, presales support, and the overall effectiveness of the sales channel.
Market Responsiveness/Record: Ability to respond, change direction, be flexible and achieve competitive success as opportunities develop, competitors act, customer needs evolve and market dynamics change. This criterion also considers the vendor's history of responsiveness.
Marketing Execution: The clarity, quality, creativity and efficacy of programs designed to deliver the organization's message to influence the market, promote the brand and business, increase awareness of the products, and establish a positive identification with the product/brand and organization in the minds of buyers. This "mind share" can be driven by a combination of publicity, promotional initiatives, thought leadership, word of mouth and sales activities.
Customer Experience: Relationships, products and services/programs that enable clients to be successful with the products evaluated. Specifically, this includes the ways customers receive technical support or account support. This can also include ancillary tools, customer support programs (and the quality thereof), availability of user groups, service-level agreements and so on.
Operations: The ability of the organization to meet its goals and commitments. Factors include the quality of the organizational structure, including skills, experiences, programs, systems and other vehicles that enable the organization to operate effectively and efficiently on an ongoing basis.

Completeness of Vision

Market Understanding: Ability of the vendor to understand buyers' wants and needs and to translate those into products and services. Vendors that show the highest degree of vision listen to and understand buyers' wants and needs, and can shape or enhance those with their added vision.
Marketing Strategy: A clear, differentiated set of messages consistently communicated throughout the organization and externalized through the website, advertising, customer programs and positioning statements.
Sales Strategy: The strategy for selling products that uses the appropriate network of direct and indirect sales, marketing, service, and communication affiliates that extend the scope and depth of market reach, skills, expertise, technologies, services and the customer base.
Offering (Product) Strategy: The vendor's approach to product development and delivery that emphasizes differentiation, functionality, methodology and feature sets as they map to current and future requirements.
Business Model: The soundness and logic of the vendor's underlying business proposition.
Vertical/Industry Strategy: The vendor's strategy to direct resources, skills and offerings to meet the specific needs of individual market segments, including vertical markets.
Innovation: Direct, related, complementary and synergistic layouts of resources, expertise or capital for investment, consolidation, defensive or pre-emptive purposes.
Geographic Strategy: The vendor's strategy to direct resources, skills and offerings to meet the specific needs of geographies outside the "home" or native geography, either directly or through partners, channels and subsidiaries as appropriate for that geography and market.
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Penggunaan e-Learning untuk perusahaan di kala pandemi Covid-19

April 20, 2020, 8:05 pm
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Dampak atas pandemi Covid-19 banyak memukul perusahaan, baik kecil maupun besar. Tapi selalu ada hal positif yang bisa diambil dari krisis ini. Salah satunya adalah peluang e-learning.

Bagi perusahaan besar, penggunaan training untuk meningkatkan kemampuan karyawannya telah menjadi hal yang biasa. Dan sebagian juga sudah menerapkan e-learning baik dalam skala kecil ataupun besar. Karyawan diminta untuk melakukan belajar mandiri dengan mengakses portal e-learning yang disediakan.

Dengan adanya pandemi ini, maka kembali e-Learning akan mendapatkan perhatian besar. Di kala penerapan Work From Home, sebagian besar karyawan harus menyesuaiakan diri dengan pola kerja baru, dimana kemungkinan ada perubahaan Standard Operation Procedure (SOP) kerja mereka. Maka fungsi portal e-Learning memegang peranan penting. Perusahaan yang dengan cepat bisa menerapkan dan menggunakan e-Learning untuk meningkatkan kemampuan karyawannya adalah perusahaan dinamis.

Salah satu survey menunjukkan data ini. Dalam 3 bulan mendatang, berapa banyak kegiatan training perusahaan berubah dari face-to-face menjadi online terkait dengan covid-19 ? Terdapat jawabah 40.8%.


Pertanyaan adalah apakah perusahaan telah siap untuk mendukung hal ini. Bila perusahaan hanya memiliki infrastruktur e-learning portal selama ini, maka diperlukan kemampuan tambahan untuk bisa menangani training yang sekarang ini harus siap dalam bentuk online.

Apa saja yang harus diperhatikan?

Pertama, pastikan semua bahan pelatihan perusahaan telah tersedia dalam e-learning portal. Ini adalah cara paling awal dan mendasar. Mudahnya adalah membangun portal e-learning, dimana karyawan bisa mengakses halaman portal tersebut melalui web-browser terutama dari dalam kantor. Tapi sekarang juga harus bisa diakses dari luar kantor, terutama dengan menggunakan VPN.

Kedua, portal yang ada harus bisa mengakomodasi ujian online, kuis online. Karyawan tidak hanya belajar mandiri dari portal, tapi juga harus bisa menguji kemampuannya. Ini sangat penting. Dalam beberapa perusahaan besar, ini telah menjadi salah satu tahapan untuk meningkatkan karir karyawan mereka.

Ketiga, portal yang ada sekarang harus bisa memungkinkan adanya tatap muka secara realtime. Ini menarik. Sekarang sudah ada video conference, tapi umumnya untuk meeting level tertentu. Tapi sekarang kemampuan ini harus bisa digunakan juga untuk online training. Jadi selain karyawan melakukan pembelajaran mandiri, mereka pun harus bisa masuk ke dalam virtual meeting, dengan para trainer, bahkan diuji secara online.

Bagi perusahaan, e-learning tidak harus bisa diakses dari luar kantor, karena kebanyakan berisikan informasi dan bahan pelatihan yang sifatnya rahasia. Oleh karena itu akses dari luar umumnya menggunakan VPN, dan mengakses ke server e-learning menggunakan browser.



Silahkan kontak tim kami untuk membantu mengimplementasi e-learning system, dengan kemampuan diantaranya e-Learning System, dengan kemampuan virtual Meeting dan e-Seminar. Selain itu juga mendukung portal kumpulan video-video pembelajaran perusahaan. Kontak tim kami segera : dcmsales@dayaciptamandiri.com.


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Free vSSL VPN Remote Work Solution dari SANGFOR

April 21, 2020, 12:10 am
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Alat yang tepat untuk mengamankan produktivitas secara jarah jauh, Sangfor's SSL VPN yang
 memperbolehkan penggunanya untuk mengakses jaringan intranet perusahaan secara cepat dan
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Sangfor disini berdiri bersama dengan partner-partner dalam waktu yang dibutuhkan, dengan
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Is the role of ITSM only limited to IT? Understanding Enterprise Service Management

April 21, 2020, 1:16 am
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Enterprises are facing new challenges not just in terms of staying relevant in the market and customers but also in controlling internal organizational chaos. Over the years, there have been a number of frameworks and models that were consistently being rolled out to assist enterprises to declutter operational and organizational challenges, streamline enterprise services and service delivery, and identify loopholes and fix them.
The recent buzzword that seems to be garnering attention in the circle is Enterprise Service Management (ESM). For a lot of us, the term is new and quite bewildering. Thus, we are clearing all the misconceptions and assumptions around the term to give you comprehensive insights into what enterprise service management is all about.

Understanding Enterprise Service Management

Though there is no clear definition or set standards for enterprise service management, every company or business has its interpretation of the term. It refers to the adoption of service management practices prevalent in the core Information Technology sector. This means the application of service-specific business models that have been designed and built to deliver value and efficiency for IT in the non-IT sectors of the company.
Still, confused?
To sum ESM up in simple words, this is the use of one single platform to monitor, track and handle processes and workflows across different departments in a company. This not just covers the IT niche but lets a company manage non-IT departments like HR, finance, facilities, legal and more.
Tailored enterprise software applications are usually deployed to manage services across departments, where processes are streamlined to be more efficient and cost-effective.
If you’re an IT professional or have exposure in this sector, you would have already understood that ESM is an extension of the core philosophies and principles of Information Technology Service Management (ITSM) and its application on a much larger scale with the incorporation of workflow automation and other critical modules.

ITSM to ESM

Like we mentioned, ESM has its foundation in ITSM. That’s why ESM has close similarities even when deployed at an enterprise level. You could see that ESM incorporates practices where users are enabled to make requests that can be seamlessly prioritized, tracked and fulfilled. IT is still at the fulcrum of all processes, where they are the basis on which larger service models for enterprises are built. In fact,  If you notice, companies that are moving towards ESM are building on their pre-existing ITSM solutions, features, and principles. In fact, Gartner has reported that out of over 1600 client inquiries on the topic on ITSM tools, 18% have included discussion of using ITSM tools beyond IT.
For example, users have the ability to get swift assistance, whenever needed, with incident management. Not only quick response, but some common trackable requests can also be fulfilled and processes can be automated to boost productivity across departments. Users can also enable self-service by quickly finding solutions to common questions and concerns with universal search and a comprehensive knowledge-base.
While enterprise service management and ITSM are completely different in terms of their intended scope, they share their roots in ITIL (Information Technology Information Library) and are generally incorporated into an organization with common sets of tools, processes, and concepts.
A lot of companies leverage the potential of ITIL processes and domains to be their basis for the development of ESM operations and build ITSM platforms to provide IT support to their ESM processes.

Why Businesses Shouldn’t Overlook Enterprise Service Management

Though ESM can be quite daunting at first, the advantages it offers when you understand are phenomenal. If you’re still unsure of the benefits of ESM, here are some crucial ones.
Improved Efficiency 
Staff members across departments perform tons of redundant tasks on a daily basis. This limits the time they could be spending on other crucial work that potentially carries more weightage and has more impact. ESM paves the way by making it possible to automate key operations with multi-level workflow automation. This delivers added efficiency and lets users sort their organizational priorities.
Better ROI
If an existing ITSM tool is used for implementing an ESM solution, the organization will yield a higher return on investment on the ITSM solution as there will be more people and business functions using the platform. ESM helps optimize business functions across multiple departments in a single platform, this further helps organizations save costs.
Airtight Governance and Transparency
Every organization has a collective goal that all the departments contribute to. When you implement ESM’s service analytics capabilities, you can have insights on the performance of each department. It allows stakeholders to gauge the value each department brings to the company and identify loopholes that are preventing businesses from delivering 100% service to its customers.
Enhanced Service and Customer Experience
The implementation of ESM enables support departments to provide exceptional services to improve customer satisfaction through an enterprise self-service portal. Departments can maintain autonomy with individual request templates and service catalogs which are powered by automation.
Systemized Operations
One of the most plaguing concerns in growing businesses, especially those that are consistently scaling, is the randomness in operations and workflows. If you notice, every department has a unique way of working and delivering enterprise services. When the organization grows, inefficiencies in processes become hard to handle.
ESM provides a way to standardize these processes across the organization. This means a uniform and unanimous approach to working, regardless of the department or team.
Increased Inter-departmental Collaboration
Oftentimes, staff members from one department have to communicate and work with members from other departments. The HR might need the support of the IT team, the legal team might have to work with the finance team and more.
ESM simplifies collaboration with a multi-level approval workflow and helps members assign responsibilities to work efficiently. ESM also makes it simpler to track the accountability of personnel across diverse teams and departments.

Use Cases

For those wondering who can benefit from ESM, understand that enterprise service management has been successfully deployed across various departments in organizations. From customer service and HR to purchasing, ESM has allowed stakeholders to optimize efficiencies and deliver better services. For a better understanding, here are some real-world use cases.
Customer Service
This is probably where ESM offers the best value. On a daily basis, customer service representatives get tons of tickets and requests. ESM can help automate redundant requests and dedicate more time to requests that involve significant research and resolution.
Human Resources
The role of Human Resources is very critical in an organization. The more we can enable the HR personnel to be productive with everyday tasks, the better it is for the organization. ESM helps HR handle leave requests better and juggle multiple tasks like recruitment and training, onboarding, salary inquiries, health plans, and questions on benefits, perks, and more.
Finance
The finance department is the backbone of any organization. ESM allows the department to quickly and easily approve payments, send out invoices to respective teams and stakeholders, track payments, manage compliances, and do more.
Facilities
From handling requests such as requests for maintenance and repairs, workspace management and furniture requirements from different teams to following up on them and closing them, ESM allows a streamlined method of operation and minimizes delivery time.
Administration
Enterprise service management can help the administration department to manage travel requests, printing and courier services, and tracking meeting rooms, etc.
Purchasing
Enterprise service management can enable the purchasing department to process purchase orders, price adjustments, building quotes, authorizing discounts, and more.

Conclusion

Enterprise service management is a blessing for enterprises to embrace and leverage the full potential of. Especially in the current scenario where organizations are struggling to normalize business processes and to keep the lights on as people are forced to work remotely. It can help boost efficiency between departments and teams in times when productivity suffers due to a lack of face time.
Like you just read, the advantages they offer can indeed make a difference in your organization and its operations.
From having one culture, it’s time to have one process, one workflow and one portal to handle them all with ESM.
Reach out to us to find out how we can tailor Motadata ServiceOps, our robust ITSM platform to be your ESM platform. Get in touch to see Motadata ServiceOps’ ESM capabilities.
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Gunakan ZOOM untuk Virtual Class Room Anda

April 24, 2020, 8:30 pm
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Remote virtual learning has become the new normal for many teachers, administrators, students, and parents. While the transition may not be easy, we want to provide resources to ensure users are creating secure and effective virtual classrooms using Zoom.
We collected the top 10 most frequently asked questions about using Zoom for virtual education and online learning. And before we dive in, here's a bit of inspiration for everyone doing remote schooling right now:
Zoom for Education

1. Should I use Zoom Meetings or Zoom Video Webinars to host a class? 

Both meetings and webinars are great ways to connect and engage with large audiences and even collect valuable insights by requiring registration. However, meetings and webinars have key differences:
  • Meetings are designed to be highly collaborative, giving attendees the ability to use audio and video, share their screen, and annotate in a live, interactive environment.
  • Webinars give you more power to manage the audience. Instead of interacting over video and audio, webinar attendees interact with the host and each other via the Q&A and chat panel.  
Meetings can be useful for a hands-on, collaborative classroom environment where students can engage directly with the content being shared and with each other. Webinars are great for online lectures where students can listen, view content, and submit questions via the Q&A feature.
To help you decide which is better for you, check out this side-by-side feature comparison of our licensed meetings and webinar accounts:
Chart comparing meetings and webinars

2. What are best practices for setting up a virtual classroom?

Here are some recommendations to help you create a secure and productive virtual classroom:
  • Require passwords: Create a meeting or webinar password and share it with your students to ensure that only guests with the password are able to join your virtual classroom.
  • Require registration: For both meetings and webinars, you can require registration to see who has signed up to join your class. You can also manually approve each registrant to help evaluate who will attend your class. 
  • Enable Waiting Rooms: Waiting Rooms prevent participants from joining a meeting automatically are enabled by default for those enrolled in our K-12 program. You can admit each participant individually or all participants at once. You can also allow students who are signed in via your school's domain to skip the Waiting Room, while attendees that aren’t part of your school’s domain must be admitted individually.
  • Disable screen sharing: For education users, the screen sharing settings are defaulted to allow only the host to share a screen. This prevents attendees from sharing unwanted or distracting content. To allow your attendees to share content, you can adjust this setting or toggle in-meeting sharing in the Security icon. 
  • Disable private chat: The host has the ability to lock the chat so attendees cannot privately message each other. Students can still chat with the teacher. 
  • Manage participants: If an unwanted guest has joined your class, remove that participant with controls in the Security icon. Get additional insights for managing participants, including the ability to mute participants, stop their video, and restrict renaming, on our support page.
  • Lock your meeting: You can also lock the meeting right from the Security on to prevent other attendees from joining once the meeting has started. This feature not only keeps out unwanted guests, but it is also great for enforcing a tardiness policy.

3. How do I ensure my classroom is secure?

There are a number of features and settings that are enabled by default and can be utilized on the fly to ensure your Zoom classrooms are secure. 
Within your meeting, the Security icon is your all-in-one place to quickly find and enable security features. This feature allows a host or co-host to:
  • Lock the meeting 
  • Enable the Waiting Room 
  • Remove participants
  • Restrict participants’ ability to screen share, chat, rename themselves, and annotate
Zoom's new security icon
As an additional layer of security, Waiting Rooms and meeting passwords are enabled by default for free Basic and single licensed Pro accounts, and accounts in our K-12 program. The meeting password requirement cannot be changed for those K-12 accounts. We invite you to check out our recent blog on securing your virtual classroom for additional tips.

4. How do I take classroom attendance?

One way to take attendance during your online class is to require registration so you can review the registration report to see who registered and who actually attended. Another way to take attendance is by launching a poll during class. You can later export that poll report to know who attended your class based on who responded to the poll.

5. How do I see all my students on video?

With Zoom you have the ability to see up to 49 people on video in Gallery View. Simply enable this feature in your video settings. Have more than 49 students? No problem! View up to 1,000 thumbnails by clicking the right or left arrows in Gallery View to show another 49 participants.
Zoom Gallery View

6. How do I set up breakout rooms?

Breakout rooms give you the ability to split your class into as many as 50 separate sessions, which are great for group-based activities or assignments. Within each breakout room, participants have full audio, video, and sharing capabilities. Each room can also alert the host when help is needed, and the host can visit any of the breakouts to assist and answer questions. 
To use this feature, be sure to enable breakout rooms in your meeting settings. Then, you can either pre-assign or auto-assign students into groups. (Here’s how.)

7. How do I share my screen?

Screen sharing allows you to share slides, videos, and other valuable content with your students. You can also give students access to screen sharing so they can present their own work. To share your screen, just click the green “Share Screen” icon and select what you would like to share. If you are sharing a video, be sure to click the “Share Computer Sound” checkbox. 
Screen sharing also allows you to share a secondary camera in a Zoom session. This means you can share from a doc camera, which is similar to an overhead projector. Check out our integration with Kaptivo, which allows you to capture and share content on a physical whiteboard digitally.

8. How do I annotate? Who else can annotate?

When you are sharing your screen, you have the ability to draw, type, and add stickers on to your shared content. The host also has the ability to allow participants to annotate on their screen. This is a great way to engage and collaborate with your students.
When sharing your screen, you can also share a whiteboard. This is just like a whiteboard you would have in your classroom, this shares a blank digital page that you and your attendees can use to work on problems together. 

9. What features are available on a Chromebook?

Hosting and joining meetings on a Chromebook gives you access to most of the features you would have on other devices. All you have to do is join your meetings via the Zoom application found in the Chrome web store. The main differences with a Chromebook are that polling, whiteboard, annotation, and remote control are unavailable. Learn more about using Zoom on a Chromebook.

10. Can I host and join meetings on a mobile device?

With Zoom, you have access to the same reliable and seamless meeting experience on your mobile device as you would with other devices. However, some in-meeting controls such as creating and launching polls, starting breakout rooms, and controlling who screen shares, aren’t available on a mobile device. The Gallery View is also limited on smartphones and tablets.
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The New Add-on - The TSplus Virtual Printer

May 21, 2020, 8:08 pm
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The TSplus 12.70 release includes a 15-day trial of our brand-new Add-On: The TSplus Virtual Printer .

TSplus Web App


Installed on your server, it provides immediate and high-quality Remote Printing, wherever you are!

The Virtual Printer instantly prints from your TSplus remote session to your local printers. There is no configuration needed, no driver to install, it just works.
Print from anywhere - with all types of printers. It’s the most convenient remote printing solution to optimize printing data volume while offering flexible printing features:
  • Seamless, "as local" remote printing experience: Once both server and client components are installed, it only takes two clicks to print to the local printer of your choice.
    Open the tool, select the preferred printer, and launch the printing job.
TSplus Virtual Printer Systray
  • Fast and Secure Data transfers: Our Virtual Printer detects and maps the list of local printers to the server exactly as if they were directly connected.
    Print jobs are run within the corporate network and benefit from all security measures already in place. Data transfer is fast and safe!
  • Customizable and scalable to your needs: The TSplus Virtual Printer is compatible with all printer brands to offer both standard and specific printing features with the best quality: color & resolution, paper size, orientation…
    Available for organizations of all sizes, it supports single AND multi-users environments*!
The TSplus Virtual Printer is the adaptable and cost-effective remote printing solution to reduce hardware investment and ease network printing management.
And the license is only $250 per server for an unlimited number of users!

*Does not support The TSplus HTML5 client and Thin Clients


Check our online documentation to learn more about TSplus Virtual Printer installation and prerequisites.

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Selamat Hari Raya Idul Fitri 1 Syawal 1441H

May 23, 2020, 4:09 am
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Kami atas nama manajemen dan karyawan PT Daya Cipta Mandiri Solusi mengucapkan Selamat Hari Raya Idul Fitri 1 Syawal 1441 H, Mohon Maaf Lahir dan Batin.

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PRTG licenses untuk lingkungan yang besar (Large Environments)

May 23, 2020, 10:37 pm
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PRTG bisa digunakan untuk ukuran monitoring yang sangat besar, dan ini yang sering ditanyakan oleh banyak customer besar, seperti ISP, Telco atau Large Enterprise.

License mana yang harus kita pilih ?

Ada 2 pilihan, yaitu PRTG XL dan PRTG Enteprise.




PRTG XL

PRTG XL – perpetual license – unlimited sensors
Model license nya adalah PERPETUAL, artinya tiap tahun berikutnya diharapkan membeli Maintenance Support.

PRTG XL license membatasi jumlah PRTG core servers tapi tidak jumlah sensornya.

Secara teori, kita bisa menjalankan UNLIMITED sensor di dalam satu server PRTG, tapi ada keterbatasan fisik server. Secara teori, disarankan 1 server fisik menangani hingga 10.000 sensor.

Untuk license tertinggi, PRTG XL5 maka secara teori bisa menangani 50.000 sensor dan dipasang di 5 server fisik PRTG core.




PRTG Enterprise Monitor 



Opsi lainnya adalah menggunakan  PRTG Enterprise Monitor . Adapun model license nya adalah subscription-based, artinya setiap tahun harus diperpanjang.
Tidak ada limit dalam jumlah PRTG Server, dihitung berdasarkan jumlah sensor. Minimal perhitungannya saat ini adalah 20.000 sensor.

PRTG Enterprise Monitor cocok untuk monitoring yang sangat besar, dengan model distributed atau segmented environments.

Kelebihan lain dalam PRTG Enterprise, telah termasuk ITOps Board.

Apa saja ITOps Board itu ? Bisa dilihat di artikel berikut ini. 


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New Normal Kantor Pelayanan Publik

May 24, 2020, 8:47 pm
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Bagaimanakah New Normal Pelayanan Publik di masa kini, terutama setelah pandemi ini yang mengharuskan kita 'hidup bersama' dengan virus Corona.

Ini adalah satu satu contoh bagus dan sangat tepat yang dilakukan di Desa Genteng Wetan, Banyuwangi.


Mari kita pelajari bersama..

Pertama, faktor infrastruktur. Kantor pelayanan publik di tingkat terkecil di Kabupaten Banyuwangi ini semua telah terhubung dengan jaringan FIBER OPTIC. Dengan demikian tidak akan ada kendala untuk aplikasi apapun dipasang disana.

Kedua, Banyuwangi mengembangkan aplikasi SMART KAMPUNG. Aplikasi ini memang aplikasi web server yang servernya ada di ruangan kepala desanya. Konsepnya sangat sederhana, dengan tampilan interface web-based, sehingga bisa diakses dari berbagai perangkat. Aplikasi ini juga memungkinkan melakukan konsolidasi dari tiap server di ruang pelayanan publiknya untuk terintegrasi dengan server pusat yang ada di kabupaten. Aplikasi tidak harus kompleks, tapi tepat guna, dan inilah kemudahan dan powerful aplikasi Smart Kampung.

Ketiga, kearifan lokal. Mungkin untuk sebagian orang kantor kepala desa, atau sekarang dikenal juga sebagai kantor pelayanan publik itu harus sangat bagus. Kenyataannya banyak kantor kepala desa seadanya, tapi di dalamnya memiliki kesamaan pelayanan publik yang diberikan. Bila kita datang kesana, hampir di tiap kantor kepala desa itu ada ruangan terbuka yang bisa digunakan untuk berbagai aktifitas, disampingnya ada ruangan atau bahkan saung dimana anak muda desa bisa datang ke sana untuk mengakses Internet. Di video diatas ditunjukkan perkembangan terbaru, dimana salah satu ruang pelayanan publik desa menjadi sangat modern dan memanjakan warganya.

Keempat, tidak perlu biaya mahal. Semua diatas tidak perlu biaya yang sangat mahal, tapi harus tepat guna dan bermanfaat bagi masyarakat sebagai pengguna utama. Bila anda sempat, mampirlah ke mal pelayanan publik di kota Banyuwangi, dan kunjungi salah satu pelayanan publik di desa, Semua sangat terintegrasi, satu tempat dan mereka bisa mengakses apapun, mengurus apapun, hingga bank pun ada di dalamnya. Layanan terintegrasi ini akan memudahkan masyarakat, sehingga tidak harus repot kesana-kesini untuk mengurus surat-surat mereka.

Kelima, tetap memperhatikan kesehatan para pelayan publik. Mungkin yang berbeda saat ini adalah para pelayan publik yang masih muda dan semangat melayani itu akan bersarung tangan, ber-face-shield dan menggunakan masker, sehingga tidak bisa melihat muka cantik dan segar mereka dalam melayani masyarakat. Tapi inilah new-normal yang harus kita jalani di masa pandemi ini, dan sangat mungkin menjadi hal yang biasa dalam beraktifitas selanjutnya.

Inti dari pelayanan publik sendiri tetap adalah melayani publik sebaik mungkin, dan segala daya upaya dapat dilakukan meskipun kita harus hidup berdamai dengan wabah yang ada di sekitar kita saat ini

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Update Your Zoom Rooms for Security Enhancements & GCM Encryption Readiness

May 26, 2020, 7:39 pm
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With the release from this past weekend, Zoom Rooms now have greater security and privacy host controls. We urge Zoom Rooms admins to update their rooms for these enhanced features, but just as importantly, to meet the minimum requirements of version 5.0 or greater for GCM encryption, which will be enabled and required for all meetings on May 30.

Security icon for easy access to privacy and security controls

Similar to the Zoom client's Security icon, this icon provides meeting hosts the ability to:
  • Unlock/lock meetings
  • Enable/disable waiting rooms
  • Enable/disable in-meeting chat
  • Enable/disable participant renaming
  • Enable/disable screen sharing
  • Remove a participant
  • Report a participant
Security Icon Features Shown on Zoom Rooms Controller
Security ZRC icon
Security Icon Features Shown on Zoom Rooms for Touch
Zoom Rooms for Touch - Security Controls

Hosts can assign a new meeting host upon leaving 

Upon leaving a meeting, a host is prompted to reassign the host role to another participant within the meeting. If there is a co-host, they will pop up to the top of the list and the rest of the participants will show up in alphabetical order.
Assign a new host in Zoom Rooms

Consent to unmute

If the host of a meeting attempts to unmute a Zoom Room, it will require someone in the room to accept or decline the request on the room controller. 
Unmute consent - Zoom Rooms
For additional information on the recent release, view our Release Notes. 

Additional enhancements coming soon

  • Display non-video participants via their avatar by default 
  • Call history will be off by default

Important note for conference room admins

Beginning May 30, 2020, all Zoom clients and Zoom Rooms must be on version 5.0 or greater to join any meetings, as GCM encryption will be fully enabled for all meetings. Upgrade to the latest Zoom Rooms software in your Zoom Admin Portal for both your room computer and your Zoom Rooms Controller as soon as you can. On May 30, Zoom will cut over all accounts to GCM encryption. 
On June 30, 2020, Zoom Rooms will have enhanced encryption between Zoom Rooms Controller and Zoom Rooms enabled. Zoom Rooms Controllers (including Zoom Rooms Scheduling Displays) not running the minimum versions will no longer continue to function. Please update your Zoom Rooms Controller software to meet the following minimum versions either manually or by using Zoom Device Management (ZDM) in the admin portal in order to ensure your Zoom Rooms are running properly by June 30, 2020. 
  • iOS: 4.3.33237.0924
  • Android: 4.3.33237.0925
  • Windows: 4.3.13234.0925
Customers with third-party SIP and H.323 conference rooms that connect using Zoom’s Conference Room Connector (CRC) will not require any action as this change does not impact third-party device encryption. Zoom has upgraded the cloud-hosted room connector to ensure compatibility with all GCM meetings.
Customers with third-party SIP and H.323 conference rooms leveraging the self-hosted Virtual Room Connector (VRC) will need to upgrade the server software to the new version prior to May 30. Customers can update their VRC rooms today by following the instructions in our support article.
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Monitor your entire storage system with PRTG

May 27, 2020, 1:05 am
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Monitor your entire storage system with PRTG

By Michael Becker
May 25, 2020 • 6 minute read
More and more data is being created worldwide every year. While 33 zettabytes of data were generated in 2018, forecasts predict that about 163 zettabytes will be generated in 2025. 20 percent of this will be critical for our everyday life and another 10 percent will be hypercritical, meaning necessary for the continuity of daily life. By 2025, every person in the world with Internet access will be interacting with networked devices on average 4,800 times a day - equivalent to one interaction every 18 seconds. This is mainly due to the rapid development of embedded systems and the Internet of Things (IOT).
In view of these figures, the term "Big Data" takes on a whole new meaning, but also illustrates that storage systems and their security will gain enormously in importance because they form the basis for the majority of these future technologies.
Therefore, I would like to show you in this article what you should monitor for your storage infrastructure and how PRTG can support you.

Requirements to storage systems and what should be monitored

A storage infrastructure can have different dimensions and architectures. While smaller companies usually have one or two servers that provide the storage, larger companies use storage systems from leading manufacturers such as Dell, NetApp, EMC or HP. Especially with larger systems there are more possibilities to store data redundantly and to store large amounts of data efficiently. Deduplication is a technique that manufacturers of such systems consider very important.
Also, a Hyper Converged Infrastructure (HCI) must be considered here. For more and more companies, these systems are an alternative to a classic server landscape, as they include all necessary components.
Independent of type and technology, the following "components/parameters" should be monitored:
  • Availability
    This does not only mean that the system as a whole is accessible, but also that individual components are accessible. An example is an HBA (Host Bus Adapter), which can lead to reduced access in a multi-path environment or even to a complete loss of data access in a single-path environment.
  • Capacity
    Capacity refers to the amount of available storage infrastructure resources. By monitoring the capacity, failures can be prevented before they occur. This can prevent reduced performance or even the failure of applications or services.
  • Performance
    Monitoring performance evaluates how efficiently the various components are working. To ensure optimal access to a storage system, it is not enough to just monitor it alone. All other components of a data center must work efficiently. Other aspects are, for example, the CPU utilization of servers and switches, the response times of applications or the workload of the network.
  • Security
    Monitoring security not only involves tracking and preventing unauthorized access, but also ensuring that sensitive information can only be viewed by authorized persons. Similarly, data must not be manipulated or altered during transmission. In addition, physical security must always be guaranteed. Monitoring of badge readers or cameras contributes to this.

Monitoring a storage system

For all these parameters, PRTG provides sensors to help you monitor your storage stack. In addition to sensors for individual disks or volumes, there are also numerous sensors available for monitoring storage systems of leading manufacturers. This allows you to see not only the available storage capacity but also the health status of the system at a glance.
As already mentioned, it is not enough to monitor the storage system alone, since many other hardware components can influence it.
Since the performance of a storage system is strongly influenced by the network load, and bandwidth plays an important role here, communication with the individual network components takes place on different kind of hardware.
However, we should not forget that the file system can also affect the performance of a storage system.  Besides well-known file systems like NTFS or REFS for Windows systems, the file system (Win)Btrfs is gaining more and more attention. Originally developed for Linux systems and traded as the successor of ext4, it can also be used for Windows systems since 2017. Even this can be monitored. In the PRTG Script World there are a number of scripts, plugins or templates available that can be used to extend PRTG according to your needs!

PRTG_nas_btrfs_stats_sensor

A storage system is an essential part of the IT infrastructure for many companies and varies in technology, design and the storage media used. Storing and accessing data is fundamental to daily business. This is why the market for storage systems is very large and complex, making it difficult to choose the right system. No matter how you store or archive your data - you should monitor your storage system. PRTG allows you to monitor your system with a large number of predefined sensors for different manufacturers and helps you to detect problems in time to prevent data loss.
Which solution do you prefer for storing data? Locally or in a cloud storage infrastructure? Let me know in the comments below!

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Know when Zoom is down with PRTG

May 27, 2020, 8:55 pm
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For many of us, meetings that used to happen in person are now happening virtually since much of the world has switched to working remotely. Because we are relying so heavily on conducting important business meetings over online meeting platforms, monitoring the availability of those online services is more important than ever.
As far as video conferencing tools go, Zoom is everywhere these days. It's just about ubiquitous, and it’s the hot technology allowing us all to remain connected. And of course, knowing when it is down is crucial, because it means that a company can make a temporary switch to another platform, or at least inform its users that the service is down.
And because we at Paessler were using Zoom long before the recent lock down, it made sense that we would try and figure out how to monitor it with PRTG Network Monitor. Here's the solution we found. And the great news is that the solution is similar for other video conferencing software, too – take a look at our list at the end of this post.

The concept

Like most other companies that provide publicly accessible services on the Internet, Zoom provides both a system status web page, and helpful documentation on the Zoom API. There you can get the status of various services, such as Zoom's live streaming service, the web client, the web portal, Zoom meetings, and so on.
Obviously, we need to retrieve and evaluate the status for each service from this API. The best option to do this is with the versatile REST Custom sensor in PRTG. For some clarity on the REST Custom sensor, here's a description from the PRTG user manual:
The REST Custom sensor queries a Representational State Transfer (REST) application programming interface (API) endpoint and maps the JavaScript Object Notation (JSON) or Extensible Markup Language (XML) result to sensor values.
In other words, you can use the REST Custom sensor to display values retrieved from a REST API. To do this, you need to map the values from the API to the values that are displayed by the sensor in PRTG. This is accomplished by means of a JSON template file (*.template). This is, of course, a very simplified explanation of how it works; for the more technically-minded, you can read more about the sensor here.
We can use the REST Custom sensor to retrieve values from the Zoom API and show them as service names with statuses in PRTG. Now, usually getting it all set up would take a bit of time and effort, but we’ve created everything you need and put together step-by-step instructions so that you can easily get up and running.

How to do it

It makes sense that you need PRTG Network Monitor. We offer a fully-featured 30 day trial, so you can download that to try it out if you don't already have it installed.
Then, you need the template files and a how-to guide. For that, visit our Knowledge Base article called "How can I monitor Zoom with PRTG?". There you get a ZIP file with all the files you need to get it working. Just follow the instructions in the Knowledge Base article, and very soon you will have something that looks similar to this in PRTG:
zoom-sensor-PRTG
Now you can see at a glance the status of the different Zoom services, and you can configure alerts to notify you if they are down. 
And, if you're monitoring your IT infrastructure from home, here's a sample dashboard to show you how the video conference metrics can be added to your view of everything in one place:
dashboard-with-video-conference-tools

Other videoconferencing platforms

The great news is that this doesn't only work for Zoom! You can use a similar solution to monitor the status of other platforms, too. We also have Knowledge Base articles with instructions and template files for those as well:
What videoconferencing tool do you use? And let us know in the comments if you set up PRTG to monitor it!
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Monitoring Zoom with PRTG

May 27, 2020, 8:56 pm
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Monitoring Zoom with PRTG

With PRTG, you can monitor Zoom out of the box with the REST Custom sensor. You can use the sensor to monitor the status of Zoom meetings and Zoom video webinars, for example. Among others, the sensor can show the following:
  • Live streaming status
  • Web client status
  • Web portal status
  • Zoom chat status
  • Zoom meetings status
For an overview of all Zoom services and their status, see the Zoom service status page.

Download, extract, and copy the files

You can download the .zip file here. Extract the files and then copy the files as follows:
  • Copy the template file zoom.status.template into the Custom Sensors\rest subfolder of the PRTG program directory on the probe system that you will execute the file on.
  • Copy the lookup file zoom.status.ovl into the lookups\custom subfolder of the PRTG program directory on the PRTG core server system.
Optional: The .zip file also includes a device icon for your Zoom device. For more information on custom device icons, see How can I add my own device icons for use in the PRTG web interface?
Note: If necessary, (re)load the files by clicking the Go! button in the PRTG web interface under Setup | System Administration | Administrative Tools, section Load Lookups and File Lists.

Create a REST Custom sensor

  • Create a device on the probe system that you will execute the file on. For IPv4 Address/DNS Name, enter status.zoom.us.
  • Add a REST Custom sensor to the device.
  • In the sensor settings, set the following:
    • For Sensor Name, enter a meaningful name such as Zoom Status.
    • For Request Protocol, select HTTPS.
    • For Certificate Acceptance, select Accept all certificates.
    • For REST Query enter /api/v2/components.json.
    • For REST Configuration, select zoom.status.template from the dropdown list.
    • For Scanning Interval, select 10 minutes from the dropdown list.
Note: To avoid overloading the API, we recommend that you do not use a shorter scanning interval.
  • Click Create to save your settings and to create the sensor.
You can now monitor the availability of your Zoom services.

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COVID-19 Outbreak: A Wake-Up Call for business fraternity to Adapt a Digital-First Strategy and Innovate the IT Infrastructure

May 27, 2020, 9:55 pm
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COVID-19 has brought most business operators, IT & ITES service providers, and employees to the reality that IT system investments have been ignored for a long time. It's not that real-time collaboration with rich media, remote working, and productivity-enhancing tools, along with the necessary IT infrastructure were not available all this while. The inactivity on this front was because – the legacy systems were working 'just fine'; so, there was no 'apparent logic' for the operators and IT service providers to spend money and update the technology.
Better IT offerings would have helped the businesses get more efficient, the vendors in offering better product suites, and the customers in getting a seamless experience from the businesses. The inertia and joy of saying 'it's working fine' kept us all from taking the right steps in the right direction at the right time. And now, the threats standing in front of us are bigger than we expected:
  1. The first wake-up call is going to the businesses. Their legacy IT systems, which were working 'just fine' some weeks ago, are now proving to be a major liability. Ill-equipped to handle larger traffic driven by remote working, unable to provide features with real-time applicability and accessibility issues are making businesses see failing customer interfaces. The cash crunch, paired with these issues, is causing a decline in revenues and constant demand to rework and update old systems, which calls for an extraneous cost that could have gone into development.
  2. IT Teams inside the companies and IT/ITES vendors who were not championing innovation are taking the heat as well. Constantly bombarded with requests and nearly 24 x 7 crash reports are causing thin-resourced teams sweating out for fixing issues. Recommending third party products and their expensive yet loose integration for quick turnarounds is becoming a norm for teams that are unable to contain these problems.
  3. IT/ITES Consumers and Network Solution Innovators are the next in line. They have to get acquainted with the ‘New Normal’. Many companies will reopen into their traditional practice. But most of them have plans to keep remote working extended for a long time – after all, it cuts rental fixed costs and make employees feel safe working from home. So, network solution architects and consumers will have to understand that high-traffic networks are new normal now. Consumers will have to get patient, while the innovators will have to get to work and find solutions to trace and solve the most prominent problems.
Eventually, customers are the ones paying the major price. These are uncertain times, and most people are just clueless and looking for a quick solution. When they get disappointed not getting even these answers from the businesses they have transacted with for so long, their trust factor goes for a toss.

First Step Towards the Solution: Assessing What Does the Situation Demand.

Before resolving any problem, it is necessary to identify the key indicators, actors, and affected elements in the system. The pandemic has pushed all of us into working from our homes. Companies have been cornered to cut down inefficiencies and focus on only the value-generating activities. COVID-19 has brought the harshest scenario testing conditions to reality, and that is why systems are being pushed to perform way beyond their threshold.
Here is a brutally honest assessment of the demands of this situation
  1. Internal Teams: These are the most affected people in the ecosystem. They are trying to cope with the challenges of COVID-19, and lagging systems are failing them. What they need, are seamless remote working product suites, which help them be productive and collaborative without making geography a considerable hurdle.
  2. IT Teams and Network Specialists: Instead of thinking what went historically wrong, these teams have to scramble towards the solutions. Deploying updates and new technology at scale is the primary challenge they have to solve. This is to ensure that everyone gets access to all the tech she/he needs, including corporate IT systems and even remote access for getting the necessary data. Next, they have to address the vulnerabilities in the entire network. The networks are scaling and more active between each node, making them more vulnerable with each passing day. Network safety has never been this important.
  3. External Stakeholders: These are frontline workers and government bodies who are using IT systems to communicate and face COVID-19 head-on. They are looking for seamless experience round the clock, whether it comes to video communication, data sharing, telecommunication & internet access, or real-time collaboration features. The more we empower them, the more we will strengthen our side in the fight against COVID-19.

Charting The Solution: What Will the Ideal Solution Look Like?

Instead of thinking in abstract terms of futuristic technologies, we have to frame the problems we face from an IT/ITES standpoint and do what we do the best – device solutions that solve these problems. What could be achieved earlier with a simple visit to your colleague’s desk will now require efficient platform to enable. While there many IT tools are used by Enterprises and Services providers, but our view is that need of the hour is effective monitoring of the IT infrastructure and making remote management effective.
Here is what our solution approach should look like:
  1. Unified Monitoring of your IT infrastructure : When IT team are working remotely they need effective Monitoring tools that help them remotely identify the issues to fix, system that help them to carry out Root cause analysis, capacity analysis, Flow analysis and reduce network downtime. Monitoring platforms too have been around for long time but most organization have disjointed siloed platform making it impossible for the IT team to correlate multiple metrics, get a single pane dashboard for their complete IT infrastructure or even automate issue identification to ticket generation. A nuanced approach to solving of these problems would be – simplifying the approach. Start with reducing the number of tools and disjointed platforms that make your IT system more complex. Use this as an opportunity to determine what truly is valuable to your IT systems and adopt a Unified approach to Monitoring.
  2. Effective use of tools such as ITSM or Service Desk – to improve User-Experience: ITSM tools enable make IT more efficient while improve user experience. An effective and simple to use ITSM with ‘out of box’ features such service catalogue for service delivery across business functions, Self service App, Multilevel configurable workflows, Change management, approvals, remote desktop and inbuilt Knowledge base for self help can go a long way to make IT more efficient in organisations
  3. Make Automation a Central Strategy: Map your entire set of work processes and find redundancies or repetitive tasks. These may include daily network health checks, system error reports or minor issue resolutions. If you look deep enough, you can use a simple rule-based approach to automate most of these tasks. Since IT resources are running thin, it makes sense to focus manpower on issues that matter the most and automate the rest.

In Conclusion

IT has often been considered an overhead. Most companies, even beyond the accounting treatment, did not consider their IT investments a big deal. That, paired with the lack of innovation, has brought us to this point. From a business standpoint, I believe all operators, managers and vendors will see Digital-First as a tangible, applied and value-generating strategy with real benefits.
I have had the opportunity to objectively assess the IT space for a long period now. With my own experiences, understanding and analysis, I have observed that IT’s consideration as a cost center needs to shift now to a profit center. The COVID-19 is serving as a wakeup call to all of us, that IT can truly contribute to efficient operations in challenging times. For that, we have to let go of the legacy systems, stay lean & focused, have a user-centric approach and be ready to innovate for the hour. As far as people are able to get their work done without any hassles, we would have succeeded as IT teams driving business growth and continuity for our business and community at large. 


Chetan Turakhia

Chief Operating Officer at Mindarray Systems (Motadata)

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